Human Resources Business Partner

HR Jobs; Indianapolis (IN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Dental and vision benefits

PTO and holidays

CIP bonus programme

LTD and life insurance

Service awards

AAA Plus membership

401k match

HSA contributions

Job summary

AAA Hoosier Motor Club seeks an experienced HR Business Partner to provide strategic HR support onsite in Indianapolis, IN. You will work with leaders across fleet, call center, and service center locations to improve employee experience while strengthening compliance and workforce planning.

You will align HR initiatives with business objectives, coach leaders, and drive talent strategies while partnering on onboarding, succession planning, and change management.

Qualifications

• Bachelor's degree in human resources, business administration, or related field.
• 8+ years of progressive HR experience with employee relations and leadership support.
• Experience supporting multi-site, service-based environments.
• Strong knowledge of employment laws and HR best practices.
• Proven ability to balance strategic thinking with hands-on execution.
• Willingness to travel regularly to local service locations.
• Ability to communicate benefits plans and policies clearly.

Responsibilities

• Partner with department leaders to align HR initiatives with business objectives across locations.
• Use data trends to inform decisions and improve operational effectiveness.
• Support change management and business transformations.
• Serve as the primary contact for employee relations investigations and resolution.
• Coach leaders on performance management and HR best practices.
• Support recruiting and onboarding with HR Generalist/Recruiter partners.
• Collaborate on succession planning, employee development, and performance reviews.
• Ensure compliance with federal, state, and local employment laws.
• Lead workers’ comp, OSHA reporting, ADA accommodations, and FMLA leave management.
• Assist compensation planning and market alignment; coordinate payroll/benefits questions.

Job description

AAA Hoosier Motor Club offers a role that blends strategy and hands-on HR support in an organization serving multiple locations and diverse work environments. This Human Resources Business Partner position is onsite in Indianapolis, IN and supports leaders and employees across fleet operations, call center teams, and service center locations. You will help improve employee experience while strengthening compliance, employee relations, and workforce planning across the business.

What you’ll do

• Partner with department leaders to align HR initiatives with business objectives, including organizational design, workforce planning, and talent strategies.
• Use people data and trends to inform decisions and improve operational effectiveness.
• Support change management efforts and business transformations.
• Act as the primary point of contact for employee relations matters, including investigations and conflict resolution.
• Coach leaders on performance management, corrective action, and HR best practices.
• Support positive employee experience across office, call center, and automotive services environments.
• Drive engagement initiatives and support retention strategies.
• Support recruiting in partnership with HR Generalist | Recruiter, including workforce planning and interview support.
• Partner on onboarding and orientation in collaboration with HR Generalist | Recruiter.
• Collaborate with leaders on succession planning, career development, and performance review processes.
• Identify learning and development needs and coordinate training solutions.
• Ensure compliance with federal, state, and local employment laws, and consistently interpret and communicate HR policies and procedures.
• Lead OSHA reporting and workers’ compensation, manage ADA accommodations, and oversee FMLA and leave management as the primary contact.
• Work with HR leadership to update policies as business needs evolve.
• Support compensation planning, job evaluations, and market alignment, including headcount and labor cost management.
• Partner with payroll and benefit vendors to resolve employee questions and issues.
• Travel to service centers and remote locations as needed to provide onsite HR support and ensure consistent HR practices across all locations.

What you bring

• Bachelor’s degree in human resources, business administration, or related field.
• 8+ years of progressive HR experience, including employee relations and leadership support.
• Experience supporting multi-site, service-based, or operations-heavy environments.
• Strong working knowledge of employment laws and HR best practices.
• Proven ability to balance strategic thinking with hands-on execution.
• Ability and willingness to travel regularly to local service locations as needed.
• Ability to know, understand, and effectively communicate company benefit plans and policies.

Tools you’ll use

• HRIS
• Paycor

Benefits and recognition

• Health / Dental / Vision benefits
• Paid Time Off and Paid Holidays
• Corporate Incentive Plan (CIP)
• Company provided LTD & Basic Life Insurance
• Service Anniversary Recognition
• Free AAA Plus Membership
• Generous 401k with company match
• Company provided HSA dollars

Preferred qualifications

• HRBP/HR Management experience in fleet, call center, automotive operations, travel, or insurance-related environments
• SHRM-CP or PHR certification
• Experience working in organizations of 200 to 500 employees
• Change management or organizational development experience
• HRIS management and reporting; Paycor experience is a plus

How you’ll be successful

• Business acumen and relationship management
• Influence and coaching skills
• Conflict resolution and sound judgment
• Effective communication and collaboration skills
• Ability to collaborate effectively with diverse employee populations
• Strong confidentiality and professionalism