Human Resources Business Partner

AAA Hoosier Motor Club; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

LTD & Life Insurance

AAA Plus Membership

401k with match

HSA dollars

Training & Learning

Service anniversary recognition

Job summary

AAA Hoosier Motor Club is seeking an experienced Human Resources Business Partner (HRBP) to serve as a strategic and hands-on partner across fleet operations, call centers, and service centers. You will balance business goals with employee advocacy, ensuring compliance and a positive employee experience while supporting travel and insurance functions.

The role requires 8+ years of HR experience in multi-site environments, strong knowledge of employment laws, and the ability to lead

Qualifications

• 8+ years of progressive HR experience in multi-site, service-based environments.
• Strong knowledge of federal, state, and local employment laws.
• Experience supporting fleet, call center, or operations-heavy settings.
• Proven ability to balance strategic initiatives with hands-on execution.
• Willingness to travel regularly to local service locations.

Responsibilities

• Partner with leaders to align HR initiatives with business goals.
• Advise on organizational design, workforce planning, and talent strategies.
• Manage employee relations, investigations, and conflict resolution.
• Oversee onboarding, performance reviews, and succession planning.
• Ensure policy compliance and lead OSHA and leave management activities.
• Support compensation planning and payroll/vendor coordination.
• Provide on-site HR support across locations as needed.

Skills

HR leadership

Employee relations

Talent management

People analytics

Stakeholder management

Education

Bachelor’s degree in human resources, business administration, or related field

Tools

Paycor

HRIS

Job description

ABOUT AAA HOOSIER:
Since its creation in 1902, AAA has become one of North America’s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit www.hoosier.aaa.com.

Here’s What is in it for YOU

• A company culture that provides training and learning opportunities.
• A brand that you can be proud to be part of.
• A culture that will challenge you to be your best.
• Company provided LTD & Basic Life Insurance.
• Service Anniversary Recognition.
• Free AAA Plus Membership.
• Generous 401k w/ company match.
• Company provided HSA dollars.

Position Summary

The Human Resources Business Partner (HRBP) serves as a strategic and hands‑on partner to leaders and employees across a multi‑site service organization. This role supports workforce needs across fleet operations, call center environments, and service center teams with travel and insurance functions. The HRBP balances business strategy with employee advocacy, ensuring alignment with company goals, compliance, and positive employee experience.

Duties and Responsibilities

Strategic & Business Partnership

• Partner with department leaders to align HR initiatives with business objectives.
• Advise leaders on organizational design, workforce planning, and talent strategies.
• Use people data and trends to inform decisions and improve operational effectiveness.
• Support change management initiatives and business transformations.

Employee Relations & Engagement

• Serve as the primary point of contact for employee relations issues, investigations, and conflict resolution.
• Coach leaders on performance management, corrective action, and best practices.
• Support positive employee experience across diverse work environments (office, call center, and automotive services)
• Drive engagement initiatives and support retention strategies.

Talent Management

• Support recruiting efforts in partnership with HR Generalist | Recruiter, including workforce planning and interview support.
• Oversee onboarding and orientation in partnership with HR Generalist | Recruiter.
• Partner with leaders on succession planning, career development, and performance review processes
• Identify learning and development needs and coordinate training solutions.

Compliance & Policy Management

• Ensure compliance with federal, state, and local employment laws.
• Interpret, communicate, and consistently apply HR policies and procedures.
• Primary contact and lead all OSHA reporting and workers’ compensation, ADA accommodations, FMLA, and leave management.
• Partner with HR leadership to update policies as business needs evolve.

Compensation & Workforce Operations

• Support compensation planning, job evaluations, and market alignment.
• Assist in headcount planning and labor cost management.
• Partner with payroll and benefit vendors to resolve employee questions and issues.

Travel & Field Support

• Travel to service centers and remote locations, as needed, to provide on-site HR support.
• Build trusted relationships with leaders and employees in field-based roles.
• Ensure consistent HR practices across all locations.

Education and/or Experience Requirements

• Bachelor’s degree in human resources, business administration, or related field
• 8+ years of progressive HR experience, including employee relations and leadership support.
• Experience supporting multi‑site, service-based, or operations‑heavy environments.
• Strong working knowledge of employment laws and HR best practices
• Proven ability to balance strategic thinking with hands‑on execution.
• Ability and willingness to travel regularly to local service locations as needed.
• Know, understand, and can communicate company benefit plans and policies effectively.

HR preferred skills

• HRBP/HR Management experience in fleet, call center, automotive operations, travel, or insurance-related environments
• Experience working in organizations of two hundred (200) – five hundred (500) employees.
• HRIS management and reporting; Paycor experience a plus

Competency Statement(s)

• Business acumen and relationship management
• Influence and coaching skills.
• Conflict resolution and sound judgment
• Effective communication and collaboration skills
• Ability to collaborate effectively with diverse employee populations.
• Prominent level of confidentiality and professionalism