Human Resources Benefits Coordinator

Tucker Parker Smith Group (TPS Group); Los Angeles (CA); On-site; Full time

Job summary

A leading public agency is seeking a Human Resources Assistant III to join their Benefits team at the USC headquarters in Los Angeles. This vital onsite role involves customer service, electronic file management, and administrative tasks to support employee benefits, ensuring compliance and effective operation of services. The candidate should be organized and thrive in a service-driven environment, making an impact on the benefits-related queries for a diverse workforce.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Four years of relevant experience or two years as a Human Resources Assistant II.
• Experience in benefits program administration preferred.

Responsibilities

• Respond to HR-related inquiries via the Benefits Hotline.
• Manage e-files and support new hire onboarding.
• Prepare correspondence and maintain records for benefits compliance.

Skills

Detail-oriented

Customer service

Organizational skills

Education

Associate's degree in a related field

Job description

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Work Schedule: 9/80 (Monday–Friday with every other Friday off) | Onsite role – Daily presence required

Assignment Duration: 6-month assignment with high potential to extend or convert to FTE

Hourly Pay Range: $40-44/hour

Join a mission-driven public agency that provides water to nearly 19 million Southern Californians! Our client is seeking a detail-oriented Human Resources Assistant III to support their Benefits team onsite at their Union Station Headquarters.

This role is essential to the daily operations of the Benefits team and includes customer service for employees and retirees, electronic file management, and benefits-related administrative processing. The ideal candidate is organized, detail-oriented, and thrives in a dynamic, service-driven environment.

Key Responsibilities:

• Respond to HR-related inquiries via the Benefits Hotline (phone, voicemail, and email).
• Provide walk-in support for employees and retirees regarding benefits and related programs.
• Manage and maintain e-files (health, PERS, deferred compensation, QDROs, leaves, etc.) via ViaTRON's ECM system.
• Scan and process incoming documents, and handle the distribution of UPS/FedEx mail and faxes.
• Support new hire and COBRA administration, open enrollment, bi-weekly billing, and life event changes.
• Assist with CalPERS inquiries and support internal and external audits.
• Prepare correspondence, track data, and maintain records to ensure benefits compliance.
• Coordinate meetings, maintain calendars, make travel arrangements, and prepare expense reports as needed.
• Perform credit card reconciliations and support procurement activities.

Qualifications:

Education & Experience:

• Associate's degree in a related field and four (4) years of relevant experience,
• or two (2) years as a Human Resources Assistant II within the organization.

Preferred Experience:

• Administering health and voluntary benefits programs, including COBRA, garnishments, medical credits, and medical vesting elections.
• Supporting new hire onboarding, employee orientations, and maintaining benefits-related documentation such as AESD1 forms and Benefit Staff Kits.
• Performing benefits system updates in My|CalPERS, processing insurance reconciliations, payment wires, and coordinating audits and compliance reviews.
• Providing customer service via a Benefits Hotline and managing e-filing, recordkeeping, and internal communications related to benefits.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Human Resources

• Industries

  Government Administration

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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