HR Director

Chick-fil-A; Hickory (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Chick-fil-A in Hickory, NC seeks a seasoned Human Resources Director to lead talent acquisition, retention initiatives, and development across the restaurant network.

You will recruit high-quality candidates, promote employee engagement, coordinate onboarding, and ensure HR processes align with store objectives while upholding Chick-fil-A values and exceptional customer service.

Qualifications

• Bachelor's Degree in Human Resources, Business, or related field.
• 2-3 years experience in human resources.
• Proficiency in Microsoft Office and HR systems.
• Strong leadership skills with the ability to coach team members.
• Business acumen to align staffing needs with business strategy.
• Servant leadership mentality with a passion for delivering exceptional customer service.
• Well-organized manager with excellent verbal, written, and electronic communication skills.

Responsibilities

• Source and recruit top talent by leveraging internal and external networks, attending career fairs, and building talent pools.
• Craft compelling job descriptions and enhance recruiting materials to attract candidates.
• Conduct interviews and coordinate the selection process for team members and leadership positions.
• Coordinate orientation details for selected candidates, ensuring a seamless onboarding experience.
• Maintain accurate records in all HR systems and onboarding documentation.
• Promote employee engagement and retention through proactive morale and communications.
• Review policies for compliance with labor laws and HR procedures.
• Oversee onboarding documentation accuracy and disciplinary actions per HR policy.

Skills

Leadership

Communication

People skills

Team building

Education

Bachelor's degree in Human Resources or related field

Tools

Microsoft Office

HR systems

Job description

Human Resources Director

Job Description 6.14.23

We are seeking a highly motivated and experienced Human Resources Director to join our team at Chick-fil-A. In this role, you will play a pivotal role in talent acquisition, retention initiatives, and fostering growth and development within our organization. Your primary responsibility will be to ensure the recruitment of high-quality candidates, promote employee engagement, and support the professional development of our team members.

Responsibilities:

Talent Acquisition:

• Source and recruit top talent by leveraging internal and external networks, attending career fairs, and building talent pools.
• Craft compelling job descriptions and enhance our recruiting materials to attract and engage potential candidates.
• Conduct interviews, as well as coordinate and participate in the selection process for team members and leadership positions.
• Coordinate orientation details for selected candidates, ensuring a seamless onboarding experience.
• Maintain accurate records in all systems, including new hire forms, onboarding documents, insurance information and payroll processes.

Retention Initiatives:

• Continuously assess team morale through regular observation, engaging with team members at all levels, and taking proactive measures to increase retention and protect our brand.
• Prioritize prompt and efficient communication with Team Members, addressing their requests and needs related to health insurance, uniforms, payroll, and interpersonal relationships.
• Collaborate with evaluators to ensure consistent and comprehensive employee evaluations.
• Work together with Certified Trainers to ensure effective training practices are implemented and team members have access to resources to foster personal and professional development.

Policies and Compliance:

• Regularly review store and company policies to ensure compliance and clear expectations.
• Maintain up-to-date knowledge of labor laws and ensure proper signage is displayed.
• Ensure adherence to safety procedures and requirements within the store.
• Thoroughly review and validate accuracy of onboarding documentation.
• Oversee disciplinary actions and ensure they are handled in accordance with HR policies.

Qualifications:

• Bachelor's Degree in Human Resources, Business, or related field
• 2-3 years experience in human resources
• Proficiency in Microsoft Office and HR systems
• Strong leadership skills with the ability to build relationships and coach team members.
• Business acumen to quickly gain an understanding of the business needs and strategy, understanding how human resources impacts the strategy, and align staffing needs accordingly
• Servant leadership mentality with a strong passion for delivering exceptional customer service.
• Well-organized manager with excellent verbal, written, and electronic communication skills.

We are looking for an individual who possesses excellent communication and organizational skills, with a strong understanding of HR best practices and employment regulations.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.