Human Resource Manager

Waynesborough Country Club; Leopard (PA); On-site; USD 70,000 - 80,000; Full time

Job summary

Waynesborough Country Club seeks an experienced Human Resources Manager to oversee all HR functions in a hospitality environment. You will guide departments on employee relations, recruitment, onboarding, policy administration, and compliance while supporting club leadership in strategic workforce planning.

Lead HR operations for full-time, part-time, and seasonal staff, manage investigations and performance initiatives, and ensure accurate HR records and benefits coordination.

Qualifications

• Bachelor's degree in HR, Business Admin, Hospitality, or related field.
• 3–5 years progressive HR experience incl. employee relations & HR operations.
• Knowledge of federal and PA employment laws and HR compliance.
• Strong organizational and interpersonal skills; handle confidential matters.
• SHRM-CP/SCP or PHR/SPHR certification preferred.
• Experience in private clubs or hospitality is a plus.

Responsibilities

• Oversee employee relations, performance management, investigations, and disciplinary actions.
• Oversee recruitment, hiring, and onboarding for all staff across departments.
• Maintain employee handbook and HR policies; ensure compliance.
• Coordinate benefits, payroll with Accounting, and HR data integrity.
• Provide leadership support to GM/COO and department heads.
• Develop annual HR priorities and report on staffing and turnover.

Skills

Organizational skills

Communication skills

Problem-solving

Interpersonal skills

Judgment & discretion

Education

Bachelor's degree in HR/BA/ Hospitality Management or related field

Tools

HRIS

Payroll systems

Microsoft Office

Job description

Human Resource ManagerWaynesborough Country Club is seeking an experienced, approachable, and highly organized Human Resources Manager to oversee the Club's human resources functions. This individual will play a key role in supporting employees, strengthening workplace culture, and providing guidance to department leaders on employee relations, recruitment, performance management, compliance, and professional development.This is a hands-on leadership position requiring an individual who can effectively manage daily HR responsibilities while contributing to the Club's long-term organizational success. The ideal candidate will demonstrate sound judgment, discretion, strong interpersonal skills, and a practical understanding of the unique demands of a hospitality environment.REPORTS TO: General ManagerKEY RESPONSIBILITIESEmployee Relations & Workplace CultureServe as the primary HR resource for employees and department leaders, providing guidance on workplace concerns, policies, performance issues, and employee relations.Advise management on disciplinary actions, conflict resolution, investigations, employee separations, and consistent application of Club policies.Conduct and document workplace investigations objectively and confidentially, coordinating with outside counsel when appropriate.Promote a positive, respectful, and accountable workplace culture through employee engagement, recognition, and retention initiatives.Recruitment, Hiring & OnboardingOversee recruitment, hiring, and onboarding for full-time, part-time, and seasonal employees across all Club departments.Partner with department heads to identify staffing needs, develop job descriptions, and support employment decisions.Establish consistent orientation and onboarding practices that reinforce the Club's culture, service standards, policies, and expectations.Monitor employee turnover and recruitment effectiveness, recommending improvements to strengthen retention and workforce stability.HR Compliance & Policy AdministrationMaintain and regularly review the employee handbook, HR policies, procedures, and personnel documentation.Ensure compliance with applicable federal, Pennsylvania, and local employment laws, including wage and hour requirements, employment eligibility, leave administration, and workplace accommodations.Oversee employee records, workers' compensation coordination, required documentation, and appropriate record retention.Identify employment-related risks and recommend practical solutions to ensure consistent HR practices across departments.Performance Management & Employee DevelopmentCoordinate performance evaluation processes and assist department heads in establishing expectations, delivering feedback, and addressing performance concerns.Support performance improvement plans, disciplinary documentation, and employee development initiatives.Identify training needs and develop programs that strengthen supervisory skills, communication, accountability, and service standards.Support internal advancement opportunities and succession planning.Compensation, Benefits & HR AdministrationOversee employee benefits administration, including enrollment, eligibility, employee communication, and coordination with benefit providers.Partner with Accounting to support payroll accuracy, employee status changes, compensation reviews, and workforce reporting.Maintain accurate employee information within HR and payroll systems and recommend improvements to administrative processes.Assist with compensation benchmarking, benefits evaluation, and management of HR-related expenses.Leadership & Organizational SupportServe as a trusted advisor to the GM/COO, Assistant General Manager, and department heads on human resources matters.Establish consistent HR practices across all Club operations, including Food & Beverage, Golf, Golf Course Maintenance, Racquets, Aquatics, Camp, and Administration.Collaborate with leadership on seasonal staffing, employee development, organizational effectiveness, and workplace culture.Develop annual HR priorities and provide meaningful reporting on staffing, turnover, recruitment, and other workforce trends.SALARY AND BENEFITSSalary is commensurate with qualifications and experience. The Club offers an excellent benefits package. Salary Range: $70,000- 80,000 annually.CANDIDATE QUALIFICATIONSRequiredBachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field, or an equivalent combination of education and relevant experience.Minimum of three to five years of progressive human resources experience, including significant responsibility for employee relations and HR operations.Demonstrated experience advising management on performance concerns, disciplinary actions, workplace investigations, and employment decisions.Working knowledge of federal and Pennsylvania employment laws, HR compliance, benefits administration, and recruitment practices.Strong organizational, communication, problem-solving, and interpersonal skills, with the ability to manage competing priorities.Proven ability to handle sensitive and confidential matters with sound judgment, discretion, and professionalism.Proficiency with HR information systems, payroll platforms, and Microsoft Office applications.PreferredHR experience in private clubs, hospitality, hotels, resorts, or other service-oriented organizations.Experience supporting a workforce of full-time, part-time, and seasonal employees.SHRM-CP, SHRM-SCP, PHR, or SPHR certification.Experience developing HR policies, employee training programs, and performance management systems.EMPLOYMENT ELIGIBILITY VERIFICATIONIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.