Human Resource Coordinator

Kraft Group LLC; Foxborough (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

Kraft Group LLC is seeking an HR Support Specialist to assist the shared service center. You will deliver customer service to employees and managers, handle onboarding tasks, I-9/E-Verify, background checks, and document management. The role emphasizes confidentiality, accuracy, and timely responses.

Responsibilities include unemployment claim handling, data verification, and policy administration in line with federal, state, and local laws. Occasional evening/weekend events may be required.

Qualifications

• 0-2 years of experience.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Knowledge of state/federal laws and regulations pertaining to labor, benefits and compensation preferred.
• Ability to work evening and weekend events, both in person and remotely, as required.
• Must possess strong organizational skills, ability to multi-task and responsiveness.

Responsibilities

• Provide exemplary customer service to employees, managers, and the HR Team, escalating unresolved concerns through the ticket system.
• Manage onboarding and document management for new hires and rehires, including I-9 and E-verify processes and employment verifications.
• Respond to unemployment claims including hearings and follow-up.
• Coordinate documentation certification and oversight for Kraft Soccer and DOT.
• Administer employment practices and policies in compliance with Federal, State and Local Law.

Skills

Customer service

Confidentiality

Microsoft Office

Team oriented

Education

Bachelor's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

SUMMARY

This position will be primarily responsible for supporting the shared service center. The shared service center is the first line of contact for managers or employees HR related questions.

DUTIES AND RESPONSIBILITIES

• Provide exemplary customer service to employees, managers, and the HR Team. Exemplary customer service will be demonstrated through conflict mitigation, providing appropriate and timely answers to questions, escalating unresolved concerns through the ticket system for resolution. Monitor ticket issue resolution when assigned for timeliness within 48 hours.
• As assigned, manage the timely and accurate on-boarding and document management for new hires and rehires including:
  • Managing I-9 and E-verify process for all assigned hires and rehires, communicate Tentative Non-Confirmations, follow-up and communicate to HRM any pending issues for resolution on a timely basis. Ensure confirmation receipt is recorded.
  • Completing employment verification including all required background checks, references, drug tests, and physicals, actioning adverse findings as appropriate.
  • Review and record all required documentation and relevant licenses and certifications.
  • Issuing Total Pay cards in the absence of a direct deposit designation.
• Respond and manage unemployment claims including hearings. Ensure timely follow up and issue escalation to the relevant HRM.
• Coordinate required interval documentation certification and oversight for respective business units including but not limited to Kraft Soccer and DOT.
• Remain proficient and current in all HR Disciplines to ensure optimal problem resolution and service. Administer all employment practices and policies in strict compliance with Federal, State and Local Law.
• Special projects and assignments as business dictates.
• Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.

SUPERVISORY RESPONSIBILITIES

• None

SKILLS AND QUALIFICATIONS

• 0-2 years of experience
• Bachelor's degree preferred but not required.
• Professional, friendly and team oriented.
• Results driven, gets things done.
• Ability to operate in a confidential work environment.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Knowledge of state/federal laws and regulations pertaining to labor, benefits and compensation preferred.
• Ability to work evening and weekend events, both in person and remotely, as required.
• Must be able to learn new tasks and complete tasks independently
• Must be able to make timely decisions in the context of the workflow
• Must possess strong organizational skills, ability to multi-task and responsiveness

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands on the computer.
• The employee frequently is required to talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is occasionally required to reach with hands and arms.

WORK ENVIRONMENT

• The noise level in the work environment is usually quiet.
• Team Orientation is doing what is best for the organization foremost, by providing value and a solid contribution. You are not the focus, the team is.
• Remember, everyone has customers.
• A dynamic, complex fast-paced environment requires that each individual truly seek to learn and understand from others. Appreciate and value different perspectives to expand your view and approach.

CERTIFICATES, LICENSES, REGISTRATIONS

* None

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.