Hub Operations Specialist II — Freight & Routing

AIT Worldwide Logistics, Inc.; Coppell (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Job summary

AIT Worldwide Logistics is seeking a Hub Operations Agent II in Coppell, TX. The role acts as the primary contact for customer service, freight inquiries, and routing within the Middle Mile Hub, ensuring DOT compliance and accurate paperwork.

This position requires forklift certification and proven logistics office experience. Scheduled shifts include Sundays and extended evening hours; duties also cover documentation, status updates, and coordination with supervisors to keep shipments on track

Qualifications

• Must have 2+ years in a transportation/logistics office environment.
• 3+ years of general office experience.
• 3+ years in an LTL/hub environment preferred.

Responsibilities

• Handle shipments requirements and routing based on service levels.
• Process inbound/outbound documents and report discrepancies.
• Provide updated info to HUB supervisor from AS400 boards.
• Communicate with customers about shipment status and investigate issues.
• Prepare loadouts with proper pre-trip forms and activity sheets.
• Coordinate with linehaul ops for additional loads and routing.
• Update AS400 with departure/arrival times accurately.
• Answer phones and perform general office duties.

Skills

General computer skills

Prioritization of actions

Education

High School Diploma

Bachelor's Degree or equivalent work experience

Forklift Certification

Job description

AIT Worldwide Logistics is seeking a Hub Operations Agent II in Coppell, TX. The role acts as the primary contact for customer service, freight inquiries, and routing within the Middle Mile Hub, ensuring DOT compliance and accurate paperwork.

This position requires forklift certification and proven logistics office experience. Scheduled shifts include Sundays and extended evening hours; duties also cover documentation, status updates, and coordination with supervisors to keep shipments on track