Hub Operations & Reporting Manager

Lanter Delivery Systems, LLC; Aurora, Northern (CO, KY); Hybrid; USD 75,000 - 80,000; Full time

Job summary

Lanter Delivery Systems, LLC is seeking a Hub Support Manager in Aurora, CO to lead hub admin and operational support, ensuring accurate reporting and documentation. You will be the link among hub operations, internal partners, and customers, resolving issues and driving process improvements to keep safety and efficiency at the forefront.

The role focuses on supervising a support team, maintaining SOPs, and coordinating cross-functional information flows to sustain service quality and timely

Qualifications

• High school diploma or equivalent.
• At least three years of experience in logistics, transportation, warehousing, or a related operational environment, including at least two years in an administrative or operations support role.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook, with the ability to create and maintain accurate spreadsheets, reports, and business communications.
• Ability to interpret operational information, identify discrepancies, and communicate clear, organized findings to the appropriate audience.
• Strong verbal and written communication skills, with the ability to provide responsive service to internal and external customers.
• Strong organizational and time-management skills, with close attention to detail and the ability to manage multiple priorities in a fast‑paced environment.
• Sound judgment and problem‑solving skills, including the ability to resolve issues independently and elevate matters appropriately.
• Ability to work on site on a schedule aligned with hub operations and adjust working hours based on business needs.

Responsibilities

• Oversee the hub's day-to-day administrative and support functions, ensuring assigned work is completed accurately and on time.
• Prepare, validate, and distribute recurring operational and customer reports, including key performance indicators, service exceptions, and required follow-up actions.
• Maintain accurate operational records, logs, reports, and other documentation in accordance with company procedures and applicable retention requirements.
• Serve as a primary point of contact for internal and external customers, providing timely updates and ensuring questions, concerns, and service issues are resolved or appropriately escalated.
• Coordinate the flow of information among hub leadership, operations teams, customer service, transportation partners, and other internal departments.
• Monitor workflows and deadlines, investigate discrepancies, and ensure corrective actions are completed to support service quality and operational continuity.
• Develop, maintain, and reinforce standard operating procedures, work instructions, and job aids for hub support processes.
• Identify and implement improvements to reporting, documentation, communication, and administrative workflows in partnership with hub leadership.
• Support safety, quality, and compliance initiatives by maintaining required documentation, communicating expectations, and promptly escalating concerns.
• Train, coach, and guide assigned support team members by setting priorities, monitoring work quality, and supporting performance and development.

Skills

Communication skills

Time management

Problem solving

On-site work ability

Education

High school diploma or equivalent

Bachelor’s degree in supply chain management, logistics, transportation, business, or related field

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Lanter Delivery Systems, LLC is seeking a Hub Support Manager in Aurora, CO to lead hub admin and operational support, ensuring accurate reporting and documentation. You will be the link among hub operations, internal partners, and customers, resolving issues and driving process improvements to keep safety and efficiency at the forefront.

The role focuses on supervising a support team, maintaining SOPs, and coordinating cross-functional information flows to sustain service quality and timely