Hub Operations & Reporting Manager

ADP; Aurora (CO); On-site; USD 75,000 - 80,000; Full time

Job summary

Lanter Delivery Systems is seeking a Hub Support Manager in Aurora, CO to lead the hub’s administrative and operational support functions. You will generate and review recurring reports, maintain records, and act as the primary liaison with customers and internal partners to ensure smooth operations.

You will guide a team, develop SOPs, monitor workflows, and drive process improvements while supporting safety, quality, and compliance initiatives in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in logistics, transportation, warehousing, or a related operational environment.
• 2+ years in an administrative or operations support role.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to interpret operational information and communicate findings clearly.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to work on site and adapt hours to hub operations.

Responsibilities

• Oversee the hub’s day-to-day administrative and support functions, ensuring tasks are completed accurately and on time.
• Prepare, validate, and distribute recurring operational and customer reports, including KPIs and service exceptions.
• Maintain accurate operational records, logs and documentation per company procedures.
• Serve as primary contact for internal and external customers, providing timely updates and escalation as needed.
• Coordinate information flow among hub leadership, operations, customer service, and partners.
• Monitor workflows, investigate discrepancies, and ensure corrective actions for service quality.
• Develop and reinforce standard operating procedures and job aids for hub support processes.
• Identify and implement improvements to reporting, documentation, and workflows with hub leadership.
• Support safety, quality and compliance by maintaining documentation and escalating concerns.
• Train and coach assigned team members, setting priorities and supporting performance.

Skills

Microsoft Office

Verbal communication

Written communication

Organizational skills

Time management

Problem solving

Attention to detail

On-site work readiness

Education

High school diploma

Tools

Excel

Word

Outlook

Job description

Lanter Delivery Systems is seeking a Hub Support Manager in Aurora, CO to lead the hub’s administrative and operational support functions. You will generate and review recurring reports, maintain records, and act as the primary liaison with customers and internal partners to ensure smooth operations.

You will guide a team, develop SOPs, monitor workflows, and drive process improvements while supporting safety, quality, and compliance initiatives in a fast-paced logistics environment.