Hub Operations Manager, Patient Support

ConnectiveRx; Pittsburgh (Allegheny County); On-site; USD 62,000 - 92,000; Full time

Benefits offered by this job

Bonus potential

Medical, dental, vision

401(k) plan

Job summary

ConnectiveRx in Pittsburgh seeks a Manager, Patient Support – Hub to lead 45-60 staff across teams delivering patient support services, including benefit verifications, non-clinical case management, and prior authorization. You will partner with internal stakeholders to implement updates, lead onboarding, credentialing, and support Faux Hub operations under Director oversight.

This role requires healthcare experience, strong leadership and communication skills, and a focus on meeting client

Qualifications

• Bachelor's degree in business, marketing, communications, or related field OR equivalent of 7 years of related experience in a healthcare, patient support setting.
• Minimum of 3+ years of related operational experience, at least 2-3 years of leadership experience.
• Minimum of 1 year managing in a patient support hub or healthcare setting preferred.
• Familiarity with healthcare or pharmaceutical processes, terminology, and regulations
• Demonstrated leadership abilities with strong communication and organizational skills
• Self-led with strong operational execution and results focus

Responsibilities

• Service Delivery/Program Setup - manage medium-sized and small programs (<$10m).
• Documentation Management - update training and SOPs after implementation.
• Financial Responsibility - ensure accuracy of monthly client invoicing and monitor costs.
• Organization Collaboration - work with product/technology teams for issue resolution.
• Change Management & Communication - implement change initiatives and communicate with teams.
• Escalation Management - support program management with client escalations.
• Relationship Management - engage with client and internal teams as needed.
• People Management - supervise leaders, complete monthly scorecards and performance reviews.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor's degree or 7 years experience in healthcare/patient support

Job description

ConnectiveRx in Pittsburgh seeks a Manager, Patient Support – Hub to lead 45-60 staff across teams delivering patient support services, including benefit verifications, non-clinical case management, and prior authorization. You will partner with internal stakeholders to implement updates, lead onboarding, credentialing, and support Faux Hub operations under Director oversight.

This role requires healthcare experience, strong leadership and communication skills, and a focus on meeting client