Hub Operations Leader – Veterinary Care

Petco Animal Supplies, Inc.; Austin (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Vetco Operations Leader to provide daily leadership to their Vetco hub, partnering with store teams to ensure efficient, profitable operation and high-quality patient care.

You will drive revenue, manage costs, and foster a culture of outstanding customer service while coordinating with store support resources and PT ... As a leader, you will recruit and develop paraprofessional staff, schedule clinics, ensure OSHA standards, and collaborate with VTCH

Qualifications

• 1+ years in a leadership role, including direct customer service experience.
• Previous experience working in the veterinary field is beneficial (not required).
• Must have excellent written and verbal communication skills.
• Ability to make decisions, delegate tasks and responsibilities and drive results with hub partners.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone etiquette and basic computer skills.
• Must be a team player willing to continue learning, offer creative ideas and accept continual change.

Responsibilities

• Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
• Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner.
• Ensure all expenses are maintained within budgeted levels.
• Establishes, models, and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return.
• Lead Vetco paraprofessionals to drive operational excellence and efficiencies while maintaining productive and healthy relationships with Veterinarians to drive a positive culture and cohesive team environment.
• Point person for all day-to-day functions of their hub including scheduling, equipment function and maintenance, fleet maintenance, inventory control and ordering, partner and DVM scheduling, team training, and handling client concerns.
• Responsible for creating a culture that fosters growth and development including, coaching, training, and accountability of paraprofessional partners, in partnership with TVM, Vet Services Support and Human Resources Business Partner (HRBP).
• Responsible for maintaining and/or growing staffing levels, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training to support the business.
• Assume scheduling responsibilities for all paraprofessional partners and maintain all hub partner points in accordance with Petco’s punctuality and attendance policy.

Skills

Leadership

Customer service

Communication

Team management

Decision making

Driver's license

Job description

Petco Animal Supplies, Inc. is seeking a Vetco Operations Leader to provide daily leadership to their Vetco hub, partnering with store teams to ensure efficient, profitable operation and high-quality patient care.

You will drive revenue, manage costs, and foster a culture of outstanding customer service while coordinating with store support resources and PT ... As a leader, you will recruit and develop paraprofessional staff, schedule clinics, ensure OSHA standards, and collaborate with VTCH