Hub & Copay Training Operations Lead

IQVIA; Durham (NC); On-site; USD 50,000 - 55,000; Full time

Job summary

IQVIA in Durham, NC seeks a Trainer for Hub & Copay Program Operations to deliver and govern learning programs for Hub & Copay services, with guidance across local to global teams.

You will design training, prepare materials, deliver sessions, and coordinate evaluations, building relationships with HR and other L&D areas. Requires Bachelor's, 1 year training, 2 years patient support, strong communication, and LMS familiarity.

Qualifications

• Bachelor's degree in Business Administration, Human Resources or related field.
• 1 year of appropriate contextual and/or training experience or equivalent.
• 2 years of prior patient support services experience.
• Knowledge of organizational development principles and methods.
• Effective verbal and written communication skills.
• Ability to create materials and conduct face to face and virtual presentations to trainees
• Effective coaching and performance management skills.
• Proficient in Microsoft Office applications and CRM platforms.

Responsibilities

• Identify training needs, set training goals and design training for a client-specific program.
• Monitor and manage the process from planning to execution to governance of training and program quality.
• Coordinate and prepare course materials for training sessions, including work instructions.
• Deliver training sessions
• Coordinate and conduct course evaluations and make suggestions to training line management or proper functional area on continuous improvement.
• Develop effective team relationships with HR specialist functions/Centers of Excellence, e.g., HR Generalist, Compensation, Staffing, HR PSC, Finance PSC.
• Maintain effective relationship with other L&D functional areas to ensure quality delivery and outcomes that are in alignment with strategy and design.
• Work closely with training administrators to ensure LMS actions are regularly updated.
• Identify and make recommendations for the learning program and process improvements.
• Develop and maintain a network of professional training contacts. Maintain and keep current on developments and trends in the training field.
• May gather information of local competitor practices
• Serve on cross-functional teams, as required.

Skills

Presentation

Verbal communication

Written communication

Coaching

CRM platforms

MS Office

Project management

Stakeholder management

Multitasking

Education

Bachelor's Degree in Business Administration, Human Resources or related field

Tools

CRM platforms

Microsoft Office

Job description

IQVIA in Durham, NC seeks a Trainer for Hub & Copay Program Operations to deliver and govern learning programs for Hub & Copay services, with guidance across local to global teams.

You will design training, prepare materials, deliver sessions, and coordinate evaluations, building relationships with HR and other L&D areas. Requires Bachelor's, 1 year training, 2 years patient support, strong communication, and LMS familiarity.