Hub Operations Analyst: Data-Driven Performance Analytics

IQVIA; United States; Remote; USD 55,000 - 60,000; Full time

Job summary

The Hub Operations Analyst at IQVIA supports day-to-day operations, performance, reporting, and continuous improvement across PASS programs. You will collaborate with Program Managers, Client Services, Hub Operations, and Technology to analyze trends, monitor KPIs, and implement improvements that enhance patient and client outcomes.

Qualifications include a Bachelor's Degree and 4+ years in hub operations, with strong Excel, Power BI, and CRM experience.

Qualifications

• Bachelor’s Degree required with related work experience in hub operations.
• Experience with CRM/workflow platforms (Salesforce, PRM, Hub) is required.

Responsibilities

• Analyze hub operations, productivity, case management, queue performance, and SLA attainment.
• Create operational dashboards, scorecards, and client reporting packages.
• Monitor service-level performance and escape risks or emerging trends.
• Conduct root cause analysis of operational issues and recommend corrective actions.
• Support audits, CAPA activities, and quality monitoring programs.
• Track program KPIs including enrollment, BI, PA, appeals, copay, PAP, adherence, and pharmacy metrics.
• Partner with technology teams on system enhancements, defect investigations, and workflow improvements.
• Develop process documentation, SOPs, work instructions, and training materials.
• Support client governance meetings and operational reviews.
• Facilitate data validation and ensure reporting accuracy.

Skills

Excel

Power BI

Data analysis

Reporting

CRM platforms

Stakeholder mgmt

Communication

Problem solving

Education

Bachelor's Degree

Tools

Salesforce

Hub platforms

PRM

Job description

The Hub Operations Analyst at IQVIA supports day-to-day operations, performance, reporting, and continuous improvement across PASS programs. You will collaborate with Program Managers, Client Services, Hub Operations, and Technology to analyze trends, monitor KPIs, and implement improvements that enhance patient and client outcomes.

Qualifications include a Bachelor's Degree and 4+ years in hub operations, with strong Excel, Power BI, and CRM experience.