Trainer - Hub & Copay Program Operations

IQVIA; Durham (NC); On-site; USD 50,000 - 55,000; Full time

Job summary

IQVIA in Durham, NC seeks a Trainer for Hub & Copay Program Operations to deliver and govern learning programs for Hub & Copay services, with guidance across local to global teams.

You will design training, prepare materials, deliver sessions, and coordinate evaluations, building relationships with HR and other L&D areas. Requires Bachelor's, 1 year training, 2 years patient support, strong communication, and LMS familiarity.

Qualifications

• Bachelor's degree in Business Administration, Human Resources or related field.
• 1 year of appropriate contextual and/or training experience or equivalent.
• 2 years of prior patient support services experience.
• Knowledge of organizational development principles and methods.
• Effective verbal and written communication skills.
• Ability to create materials and conduct face to face and virtual presentations to trainees
• Effective coaching and performance management skills.
• Proficient in Microsoft Office applications and CRM platforms.

Responsibilities

• Identify training needs, set training goals and design training for a client-specific program.
• Monitor and manage the process from planning to execution to governance of training and program quality.
• Coordinate and prepare course materials for training sessions, including work instructions.
• Deliver training sessions
• Coordinate and conduct course evaluations and make suggestions to training line management or proper functional area on continuous improvement.
• Develop effective team relationships with HR specialist functions/Centers of Excellence, e.g., HR Generalist, Compensation, Staffing, HR PSC, Finance PSC.
• Maintain effective relationship with other L&D functional areas to ensure quality delivery and outcomes that are in alignment with strategy and design.
• Work closely with training administrators to ensure LMS actions are regularly updated.
• Identify and make recommendations for the learning program and process improvements.
• Develop and maintain a network of professional training contacts. Maintain and keep current on developments and trends in the training field.
• May gather information of local competitor practices
• Serve on cross-functional teams, as required.

Skills

Presentation

Verbal communication

Written communication

Coaching

CRM platforms

MS Office

Project management

Stakeholder management

Multitasking

Education

Bachelor's Degree in Business Administration, Human Resources or related field

Tools

CRM platforms

Microsoft Office

Job description

Trainer - Hub & Copay Program Operations

Perform day-to-day delivery and compliance of learning programs according to established policies and procedures of assigned functional area related to Hub & Copay services. With guidance, provide support to employees and management teams either locally, regionally, globally or by function. Serve on cross functional teams and support sharing of best practices.

Job Responsibilities:

• Identify training needs, set training goals and design training for a client-specific program.
• Monitor and manage the process from planning to execution to governance of training and program quality.
• Coordinate and prepare course materials for training sessions, including work instructions.
• Deliver training sessions
• Coordinate and conduct course evaluations and make suggestions to training line management or proper functional area on continuous improvement.
• Develop effective team relationships with HR specialist functions/Centers of Excellence, e.g., HR Generalist, Compensation, Staffing, HR PSC, Finance PSC. Maintain effective relationship with other L&D functional areas to ensure quality delivery and outcomes that are in alignment with strategy and design.
• Work closely with training administrators to ensure LMS actions are regularly updated.
• Identify and make recommendations for the learning program and process improvements.
• Develop and maintain a network of professional training contacts. Maintain and keep current on developments and trends in the training field. May gather information of local competitor practices
• Serve on cross-functional teams, as required.

Required Qualifications:

• Bachelor's Degree Business Administration, Human Resources or other related field
• 1 year of appropriate contextual and/or training experience Or Equivalent combination of education, training and experience
• 2 years of prior patient support services experience
• Knowledge of organizational development principles and methods
• Effective verbal and written communication skills.
• Ability to create materials and conduct face to face and virtual presentations to trainees
• Effective coaching and performance management skills
• Proficient in Microsoft Office applications and CRM platforms
• Good problem solving, judgment and decision making skills
• Ability to prioritize, organize and manage multiple projects
• Ability to work well with various levels of internal staff and management, and external contacts
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
• Must reside in country where the job is posted

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $50,000 - $55,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.