Hub Operations Analyst: Data-Driven, Impactful Ops

IQVIA; Durham (NC); Remote; USD 55,000 - 60,000; Full time

Job summary

IQVIA is seeking an Operations Analyst for Hub & Copay Services. You will monitor performance, build dashboards, analyze trends, and drive process improvements to support PASS programs and client relationships.

This role requires 4+ years in hub operations, strong Excel/Power BI skills, and collaboration with multiple teams. Based in the US, you will contribute to QA, data validation, and reporting accuracy.

Qualifications

• Bachelor's degree and 4+ years in hub operations or similar.
• Strong Excel, Power BI, reporting and data analysis skills.
• Experience with CRM/workflow platforms (Salesforce, PRM, Hub platforms).
• Excellent communication and stakeholder management skills.

Responsibilities

• Under broad guidance, ensures clients obtain maximum value from products and services.
• Analyze hub operations, productivity, case management, queue performance, and SLA attainment.
• Create operational dashboards, scorecards, and client reporting packages.
• Monitor service-level performance and elevate risks or trends.
• Conduct root cause analysis of operational issues and recommend actions.
• Support audits, CAPA activities, and quality monitoring programs.
• Track program KPIs including enrollment, BI, PA, appeals, copay, PAP, adherence, and pharmacy metrics.
• Partner with technology teams on system enhancements and workflow improvements.
• Develop SOPs, process documentation, and training materials.
• Support client governance meetings and operational reviews.
• Validate data and ensure reporting accuracy.

Skills

Excel

Power BI

Reporting

Data analysis

Stakeholder management

Education

Bachelor's Degree

Tools

Salesforce

CRM platforms

Job description

IQVIA is seeking an Operations Analyst for Hub & Copay Services. You will monitor performance, build dashboards, analyze trends, and drive process improvements to support PASS programs and client relationships.

This role requires 4+ years in hub operations, strong Excel/Power BI skills, and collaboration with multiple teams. Based in the US, you will contribute to QA, data validation, and reporting accuracy.