HTLS Service Coordinator - Dispatch & Customer Coordination

WeldFit; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

WeldFit in Houston, TX is seeking an HTLS Service Coordinator to manage assigned service work orders from close to billing. You will own the handoff from sales to operations, coordinate with Engineering and PM, and ensure timely communication, documentation, and dispatch for high-value HTLS projects.

The role requires strong organization, accuracy, and customer service, with frequent CRM updates and collaboration with the Senior HTLS Coordinator. This is a full-time on-site position in Houston.

Qualifications

• Associate’s degree or equivalent experience in the oil and gas industry.
• 2+ years of service coordination, dispatch, expediting, or project coordination experience preferred.
• Salesforce (Field Service) and ERP experience preferred; SyteLine a plus.
• Document control experience.
• Ability to manage multiple jobs and deadlines at once.

Responsibilities

• Contact the customer to confirm job details, site contacts, and projected dates.
• Handle all pre-project communication with the customer, proactive and reactive.
• Collect data sheets and upload all job details to the work order folder in CRM.
• Complete all required fields on the work order and service appointments.
• Track each job against the quote and communicate changes to the customer in real time.
• Coordinate with Engineering for drawings and with PM for built-to-order fittings.
• Ensure signed agreements are in place before work is performed.
• Maintain CRM/SyteLine alignment and support billing with accurate data.

Skills

Oral and Written Communication Skills

Detail Oriented

Strong Organization

Interpersonal Communication

Customer Service

Salesforce / CRM

Microsoft Excel

Time Management

Basic Administrative Skills

Education

Associate’s degree or equivalent experience in the oil and gas industry

Tools

Salesforce

SyteLine

ERP Systems

Job description

WeldFit in Houston, TX is seeking an HTLS Service Coordinator to manage assigned service work orders from close to billing. You will own the handoff from sales to operations, coordinate with Engineering and PM, and ensure timely communication, documentation, and dispatch for high-value HTLS projects.

The role requires strong organization, accuracy, and customer service, with frequent CRM updates and collaboration with the Senior HTLS Coordinator. This is a full-time on-site position in Houston.