HTCP Outreach & Salesforce Coordinator

UWPLT University of Wisconsin Platteville; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

The University of Wisconsin-Platteville is seeking a full-time Outreach Specialist to support the Highway Technician Certification Program (HTCP). The role serves as the program's primary contact, coordinating with state agencies, departments, and the public to ensure smooth operations.

Responsibilities include coordinating customer support, registrations, Salesforce administration, event planning, and program reporting.

Qualifications

• Minimum of 2 years of experience in administrative support, program coordination, or customer service in a professional office setting.
• Strong written and verbal communication skills for diverse stakeholders.
• Highly organized with ability to manage multiple priorities and deadlines.
• Commitment to an inclusive, customer-focused, collaborative work environment.
• Experience with registration systems, Salesforce, or Canvas with troubleshooting ability.
• Experience handling financial transactions, including credit card processing.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with event planning or coordination.

Responsibilities

• Customer Support & Registration Coordination: primary contact for the program, handling inquiries, phone registrations/payments, and troubleshooting statewide.
• Ensure compliance standards for credit card transactions and annual program certification.
• Handle procurement and office management supplies.
• Salesforce Administration: serve as the program’s Salesforce superuser, supporting data accuracy, reporting, and system functionality.
• Provide customer service to HTCP clients and support staff on troubleshooting inquiries.
• Financial Reconciliation & Deposit Management, including travel expense reporting.
• Event Program Coordination: support program instructional staff and subject matter experts; plan HTCP events.
• Program Reporting: generate required reports for WisDOT and other requestors.
• Instructor Contract & HR Liaison: coordinate contracts for 50+ HTCP instructional staff and experts in Salesforce.
• Coordinate new hire setup with Human Resources.
• Manage exam coordinator and proctoring.
• Other duties as assigned.

Skills

Administrative support

Program coordination

Customer service

Communication

Organization

Financial transactions

Microsoft Office

Salesforce

Learning Management Systems

Tools

Salesforce

Canvas

Microsoft Office

Job description

The University of Wisconsin-Platteville is seeking a full-time Outreach Specialist to support the Highway Technician Certification Program (HTCP). The role serves as the program's primary contact, coordinating with state agencies, departments, and the public to ensure smooth operations.

Responsibilities include coordinating customer support, registrations, Salesforce administration, event planning, and program reporting.