Outreach Specialist for Highway Technician Certification Program

Uwplatt; Platteville (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

University of Wisconsin-Platteville is seeking a full-time Outreach Specialist to coordinate the Highway Technician Certification Program (HTCP). The role serves as the primary contact, handling inquiries, registrations, and troubleshooting across statewide operations.

Responsibilities include Salesforce administration, data reporting, financial reconciliation, and coordination with multiple departments. The salary starts at $47,000 and is commensurate with experience.

Qualifications

• Minimum of 2 years of experience in administrative support, program coordination, or customer service.
• Strong written and verbal communication with diverse stakeholders.
• Highly organized with ability to manage multiple priorities and deadlines.
• Experience with registration systems and troubleshooting in software platforms.
• Experience handling financial transactions and reconciliation.
• Familiarity with Salesforce or similar systems and data reporting.

Responsibilities

• Act as primary contact for the HTCP and handle inquiries, registrations, and payments.
• Ensure compliance with credit card standards and annual program certification.
• Manage procurement and office supplies; serve as Salesforce superuser for data accuracy.
• Provide customer service to HTCP clients and support staff on troubleshooting.
• Support program staff with event planning, reporting, and HR liaison tasks.

Skills

Administrative support

Program coordination

Customer service

Tools

Salesforce

Canvas

Microsoft Office

Job description

Position Title:

Outreach Specialist for Highway Technician Certification Program

Position Summary:

The University of Wisconsin-Platteville is accepting applications for a full-time Outreach Specialist. The Outreach Specialist supports the coordination of the Highway Technician Certification Program (HTCP), working collaboratively with various departments, state agencies, and the general public. It also serves as the primary point of contact for the program, handling inquiries, providing troubleshooting assistance, and ensuring smooth communication and operations. This is a full-time, benefit and paid leave eligible position with a starting salary of $47,000 commensurate with experience.

Key Job Responsibilities:

• Customer Support & Registration Coordination Primary point of contact for program in handling inquiries (phone, email, in-person, etc.), phone registrations/payments, and providing troubleshooting assistance statewide inclusive of program inquiries and troubleshooting customer login/authenticator questions.
• Ensure adherence to compliance standards for credit card transactions and complete annual program certification.
• Handle procurement and office management supply Salesforce Administration.
• Serve as the program’s Salesforce superuser, supporting data accuracy, reporting, and system functionality.
• Provide customer service to HTCP clients and support staff on troubleshooting inquiries.
• Financial Reconciliation & Deposit Management Including management of travel expense reporting.
• Event Program Coordination Provide support to program instructional staff, HTCP internal staff, and program subject matter experts.
• Plan and oversee HTCP events Program Reporting Generate required reports for WisDOT, and other requestors.
• Instructor Contract & HR Liaison Act as contract development coordinator for over 50 HTCP instructional staff and subject matter experts within the Salesforce.
• Coordinate new hire setup with Human Resources Manage exam coordinator and proctoring.
• Other duties as assigned.

What You Need to Succeed:

• Minimum of 2 years of experience in administrative support, program coordination, or customer service in a professional office setting.
• Strong communication skills, both written and verbal, with the ability to communicate professionally with a wide range of stakeholders.
• Highly organized with proven ability to manage multiple priorities and deadlines with attention to detail.
• Commitment to promoting an inclusive, customer-focused, and collaborative work environment.
• Demonstrated experience with registration systems, customer service platforms (e.g. Salesforce), or learning management systems (e.g. Canvas) with the ability to troubleshoot.
• Experience handling financial transactions, including credit card processing and reconciliation.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with event planning or coordination.
• Ability to handle confidential information with discretion and integrity.

Why It's Great to Be a Pioneer:

The University of Wisconsin-Platteville, founded in 1866, offers associate, baccalaureate, and master’s degree programs in a broad spectrum of disciplines including: science, technology, engineering, and mathematics; criminal justice; education; business; agriculture; and liberal arts. The Platteville campus is located in Southwest Wisconsin's largest community, which has a rich history rooted in mining —particularly lead mining —dating back to the early 19th century. The region offers excellent school systems, high-quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville serves as a cultural and educational center for the Tri-State region of Illinois, Iowa, and Wisconsin.

Legal Notices and Important Information:

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. The University ensures physical accessibility to work environments for persons with disabilities and will provided reasonable accommodations to ensure equal access to employment. Upon request, the University will provide reasonable accommodations for religious observances and practices. The University is committed to a program of affirmative action for women, racial minorities, persons with disabilities, disabled veterans and veterans of the Vietnam era. While the Chancellor assumes overall responsibility for the success of the program, university administrators and supervisors are responsible and accountable for implementation. Authority for monitoring the program is delegated to Human Resources. Each individual associated with the University is called upon to pledge a new and revitalized commitment to build and maintain a campus environment free of harassment and discrimination, an environment that fosters mutual respect, recognizes the dignity and worth of all people, and promote to the fullest, equal employment opportunity through affirmative action. In compliance with the Clery Act of 1998, the University of Wisconsin-Platteville Annual Security & Annual Fire Safety Report is available for review. Call the UW-Platteville Campus Police Office at 608.342.1584 for a paper copy of the annual report. The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.