HSPD-12 Credentialing Site Lead

Minority Professional Network, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Generous PTO

Life and disability insurance

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Tuition Assistance & Professional Devp

Job summary

Citizant is seeking a Site Lead to manage the HSPD-12 Office, overseeing PIV card enrollment and issuance, ensuring compliance with federal identity verification standards and driving operational efficiency.

The role leads a team of credentialing specialists, partners with IRS leadership, and guides continuous improvement, data security, and reporting to Citizant upper management. This position is based in the Washington, DC area and offers a comprehensive benefits package.

Qualifications

• Leadership experience in security or government environments.
• Strong organizational and multitasking capabilities.
• Knowledge of data privacy laws and security protocols.
• Experience with PIV card issuance or credentialing processes (preferred).

Responsibilities

• Manage team workflow and coordinate resources to maintain efficient operations.
• Serve as a liaison between staff and Citizant/IRS upper management, relaying important updates and decisions.
• Resolve escalated customer inquiries or concerns with high-quality support, addressing issues promptly and professionally.
• Conduct regular site performance evaluations and communicate the information to the Deputy program manager.
• Provide guidance and direction to the CS staff to foster a collaborative and productive work environment.
• Identify opportunities for staff training and skill-building activities.
• Provide guidance and mentorship to team members.
• Organize team-building activities and foster a collaborative culture to boost morale.
• Set performance goals, conduct regular evaluations, and provide constructive feedback to support team members’ professional growth and high performance.
• Collaborate with IRS leadership to introduce operational changes that improve service delivery, compliance, and customer satisfaction.

Skills

Leadership

Team Management

Data Privacy

MS Office

Communication

Discretion

PIV Issuance

Security Standards

Education

High School Diploma or GED

Bachelor’s degree (Preferred)

Tools

Database Management Systems

Job description

Citizant is seeking a Site Lead to manage the HSPD-12 Office, overseeing PIV card enrollment and issuance, ensuring compliance with federal identity verification standards and driving operational efficiency.

The role leads a team of credentialing specialists, partners with IRS leadership, and guides continuous improvement, data security, and reporting to Citizant upper management. This position is based in the Washington, DC area and offers a comprehensive benefits package.