HSPD-12: Government Badging & Credentialing Specialist - Site Lead (WashingtonD.C.)

Citizant; Washington (District of Columbia); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Generous PTO

Life & Disability Insurance

FSA

EAP

Tuition Assistance

Professional Development

Job summary

Citizant is seeking a Site Lead for the HSPD-12 Office to manage credentialing staff, ensuring compliance with federal identity standards and driving process improvements. You will oversee operations, staff development, and data security for PIV enrollment and issuance in a government environment.

The role emphasizes leadership, process optimization, and collaboration with IRS leadership to improve service delivery. This is a full-time on-site position in Washington, DC.

Qualifications

• Leadership experience in a security/government environment.
• Strong organizational and multitasking capabilities.
• Knowledge of data privacy laws and security protocols.
• Proficiency with MS Office and databases.
• Excellent communication and customer service skills.
• Ability to handle sensitive information discreetly.
• Experience with PIV credentialing (preferred).
• Familiarity with federal government security standards (preferred).

Responsibilities

• Oversee operations workflow and resource coordination for efficient service.
• Bridge between staff and Citizant/IRS leadership; relay updates and decisions.
• Resolve escalated inquiries with high-quality support.
• Conduct regular site performance evaluations for management briefings.
• Mentor and develop CS staff; drive team training.
• Align staff with policy changes and ensure compliance.
• Oversee data handling practices for the on-site team.
• Prepare productivity and staffing reports for upper management.
• Manage scheduling for PIV services to minimize wait times.

Skills

Leadership

Team management

Multitasking

Data privacy

Communication

Discretion

PIV credentialing

Security standards

Education

High School Diploma or GED

Bachelor's degree (Preferred)

Tools

MS Office Suite

Database management systems

Job description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed "A Players" who already align with the company's core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.

Position Overview:

The Site Lead for an HSPD-12 Office leads a team of onsite credentialing specialists, overseeing all aspects of PIV card enrollment and issuance. This role is responsible for ensuring compliance with federal identity verification standards, optimizing operations for efficiency, and leading continuous improvement initiatives in the HSPD-12 office.

Duties & Responsibilities:

Operations Management

• Manage team workflow and coordinate resources to maintain efficient operations.
• Serve as a liaison between staff and Citizant/IRS upper management, relaying important updates and decisions.
• Resolve escalated customer inquiries or concerns with high-quality support, addressing issues promptly and professionally.
• Conduct regular site performance evaluations and communicate the information to the Deputy program manager.

Leadership and Team Development

• Provide guidance and direction to the CS staff to foster a collaborative and productive work environment.
• Identify opportunities for staff training and skill-building activities.
• Provide guidance and mentorship to team members.
• Organize team-building activities and foster a collaborative culture to boost morale.
• Set performance goals, conduct regular evaluations, and provide constructive feedback to support team members' professional growth and high performance.

Compliance and Documentation Oversight

• Communicate any policy or procedure changes to staff and ensure compliance with them.

Data Security and Privacy Management

• Oversee data handling practices for the entire on-site staff.

Recordkeeping and Reporting

• Prepare reports on office productivity, staffing needs, and general office operations for Citizant Upper Management.

Scheduling and Workflow Management

• Oversee scheduling for PIV card services, coordinating availability to reduce wait times and improve service efficiency for the entire staff.
• Maintain a high-capacity workflow to ensure the office can accommodate a large volume of applicants without compromising service quality.

Continuous Improvement

• Collaborate with IRS leadership to introduce operational changes that improve service delivery, compliance, and customer satisfaction.

Requirements

Required Competencies

• Proven experience in leadership, managing teams effectively within a security or government environment.
• Strong organizational and multitasking capabilities.
• Solid understanding of data privacy laws and security protocols.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and database management systems.
• Exceptional communication and customer service abilities.
• High level of discretion and professionalism in handling sensitive information.
• Experience in PIV card issuance or a similar credentialing process (Preferred).
• Familiarity with federal government security and identity verification standards (Preferred).

Physical Requirements

• Primarily sedentary work with occasional stair climbing and extended periods of standing or walking.
• Involves reaching, squatting, bending, pulling, grasping, holding, and lifting objects up to 25-30 lbs.
• Requires typing for a significant portion of the day.
• Effective verbal communication is essential, with frequent talking and listening.

Education

• High School Diploma or GED required
• Bachelor's degree (Preferred).

Clearance Requirement

• U.S. Citizenship is required.
• Active Public Trust/MBI clearance or the ability to obtain one.

Citizant offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k)
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Additional information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Salary Descriptionup to $48,000 yearly