HRO Processing & Quality Associate II

Alight; Jackson (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage options

Retirement benefits

Continuing education and training

Job summary

Alight is seeking an Associate (HRO Processing Assistant II) in Jackson, Mississippi. This role is responsible for providing timely and accurate information to all participants while contributing to client SLAs and maintaining quality scores.

The ideal candidate will hold a Bachelor's degree and have 2–4 years of work experience. Key responsibilities include ensuring adherence to documentation procedures, working effectively in a fast-paced environment, and demonstrating strong communication skills.

Qualifications

• 2–4 years of work experience required.
• Ability to work evening/night shifts as per business requirement.
• Attention to detail is crucial.

Responsibilities

• Contribute to meeting client SLAs and PGs.
• Maintain internal and client-defined quality scores.
• Ensure proper documentation and follow-ups per SOPs.

Skills

Excellent verbal and written communication skills

Good analytical skills

Basic computer knowledge (MS Office, Excel)

Education

Bachelor's degree in B.Com, B.A., or BBA

Job description

Alight is seeking an Associate (HRO Processing Assistant II) in Jackson, Mississippi. This role is responsible for providing timely and accurate information to all participants while contributing to client SLAs and maintaining quality scores.

The ideal candidate will hold a Bachelor's degree and have 2–4 years of work experience. Key responsibilities include ensuring adherence to documentation procedures, working effectively in a fast-paced environment, and demonstrating strong communication skills.