HRO Processing Associate II-Process Improvement & SLA Focus

Alight Solutions; Birmingham (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage options

Wellbeing programs

Retirement plan

Vacation and sick leave

Continuing education & training

Job summary

Alight Solutions seeks an associate (HRO Processing Assistant II) to ensure timely, accurate information reaches participants, identify delays and quality problems, and work with leads to implement improvements.

The role requires a bachelor’s degree and 2–4 years of experience, strong communication and analytical skills, MS Office proficiency, and flexibility to work evenings or nights in a fast-paced environment.

Qualifications

• Bachelor's degree in B.Com, B.A, BBA (no full‑time MBA/MCA/B Tech/BE/B Ed).
• 2–4 years of work experience.
• Excellent verbal and written communication skills.
• Availability to work evening/night shifts as required.
• Basic computer knowledge (MS‑Office, Excel).
• Strong analytical skills and attention to detail.

Responsibilities

• Understand and contribute positively to meeting client SLA's and performance metrics.
• Maintain internal and client-defined quality scores.
• Prioritize work continually and produce a significant volume of work efficiently within performance standards.
• Ensure proper documentation, follow‑ups, and adherence to SOPs.
• Explain complex client plans and provisions in a simplified manner to facilitate informed decision‑making.
• Identify issues, process delays, and quality problems; recommend and execute solutions.
• Collaborate with leads to ensure delivery according to standard operating procedures.
• Take ownership of self‑learning and development.
• Work effectively in a fast‑paced environment with short deadlines.
• Apply logical reasoning and critical thinking skills.

Skills

Verbal and written communication

Analytical skills

Attention to detail

Shift flexibility

MS Office

Excel

Education

Bachelor's degree (B.Com, B.A, BBA)

Tools

MS Office

Excel

Job description

Alight Solutions seeks an associate (HRO Processing Assistant II) to ensure timely, accurate information reaches participants, identify delays and quality problems, and work with leads to implement improvements.

The role requires a bachelor’s degree and 2–4 years of experience, strong communication and analytical skills, MS Office proficiency, and flexibility to work evenings or nights in a fast-paced environment.