HRO Processing Associate II — SLA & Quality Focus

Alight Solutions; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage options

Retirement plans

Vacation and sick leave

Job summary

Alight Solutions is seeking an Associate (HRO Processing Assistant II) in Charlotte, North Carolina. This role focuses on delivering timely and accurate information to clients, identifying and solving issues, and ensuring compliance with quality standards.

Qualified candidates will have a Bachelor's degree in B.Com, B.A, or BBA, along with 2-4 years of relevant experience. Strong communication skills and the ability to work flexible hours are essential. Various benefits including health coverage and retirement plans are offered.

Qualifications

• 2-4 years of work experience.
• Can work evening/night shifts as per business requirement.
• Good attention to detail.

Responsibilities

• Understand and contribute to meeting client SLA's and quality scores.
• Maintain proper documentation and follow SOPs.
• Articulate complex client plans in a simplified manner.

Skills

Excellent verbal and written communication skills

Good analytical skills

Basic computer knowledge (MS-Office, Excel)

Education

Bachelor's degree in B.Com, B.A, BBA

Job description

Alight Solutions is seeking an Associate (HRO Processing Assistant II) in Charlotte, North Carolina. This role focuses on delivering timely and accurate information to clients, identifying and solving issues, and ensuring compliance with quality standards.

Qualified candidates will have a Bachelor's degree in B.Com, B.A, or BBA, along with 2-4 years of relevant experience. Strong communication skills and the ability to work flexible hours are essential. Various benefits including health coverage and retirement plans are offered.