HRIS Support Analyst — Oracle HCM / UKG

Fanatics Commerce; Jacksonville (TX); On-site; USD 83,097,000 - 103,155,000; Full time

Job summary

Fanatics Commerce seeks an HRIS Analyst to provide day-to-day support for HR systems (Oracle HCM, UKG Dimensions) with a focus on Tier 1 tickets and end-user satisfaction. You will partner with HR, Payroll, and internal teams to maintain accurate employee data and support HR processes in a fast-paced environment.

Responsibilities include incident triage, routine admin tasks, reporting, data audits, and system testing. A strong eye for detail and collaboration across functions are essential.

Qualifications

• 1–3 years of experience supporting HRIS or related function.
• Experience with Oracle HCM and/or UKG Dimensions preferred.
• Experience working with a ticketing or case management system.
• General understanding of HR processes and employee data; payroll/timekeeping exposure is helpful.

Responsibilities

• Serve as a first point of contact for HRIS support and resolve Tier 1 tickets for Oracle HCM, UKG Dimensions, and other HR systems.
• Troubleshoot common system issues, employee questions, data discrepancies, timekeeping issues, and basic system functionality.
• Triage HRIS requests, gather information, resolve routine issues, and escalate complex issues to senior team members.
• Perform routine HRIS administration, including data updates and basic configuration changes.
• Support user access and security requests, including provisioning and troubleshooting.
• Assist with standard/ad hoc reporting for HR, Payroll, and business partners.
• Conduct data audits and reconciliations to resolve data quality issues.
• Support HRIS data imports and routine maintenance tasks.
• Assist with system testing for updates and fixes; document results and issues.
• Create and maintain HRIS process documentation and user guides.

Skills

HRIS support

Ticketing systems

Excel

Attention to detail

Tools

Oracle HCM

UKG Dimensions

Workday

Job description

Fanatics Commerce seeks an HRIS Analyst to provide day-to-day support for HR systems (Oracle HCM, UKG Dimensions) with a focus on Tier 1 tickets and end-user satisfaction. You will partner with HR, Payroll, and internal teams to maintain accurate employee data and support HR processes in a fast-paced environment.

Responsibilities include incident triage, routine admin tasks, reporting, data audits, and system testing. A strong eye for detail and collaboration across functions are essential.