Senior Application Support Manager

State of Delaware; Delaware; On-site; USD 85,000 - 120,000; Full time

Job summary

The State of Delaware's Department of Health and Social Services (DHSS) seeks a Manager of Application Support to coordinate IT service delivery across platforms and vendors. You will liaise between business and technical teams, monitor vendor performance, and support SDLC, audits, security, and continuity activities.

The role also covers IT procurement, contract management, including RFPs, evaluations, renewals, amendments, and budget coordination across divisions.

Qualifications

• Three years experience in information systems analysis and design.
• Three years experience in database management systems which includes database design, testing, and implementation.
• Six months experience in information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Knowledge of contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.

Responsibilities

• Ensures the unit's short and long term goals and objectives are met by establishing schedules and operational priorities and recommending new/revised policies and standards.
• Ensures employee performance is maximized to provide effectiveness and efficiency of operation.
• Provides adequate and related training for new hires and current employees, to insure maximum preformance standards and that needed resources are available within budgetary limitations.
• Prepares, administers and monitors the unit's budget to insure proper funding levels and justifiable expenditures; writes requests for proposals for contractual services and participates in the selection process.
• Provides adequate planning and coordination of the unit activities to provide for new or improved service levels to all users to include estimating hardware, software, personnel and time required for proposed information systems projects.

Skills

Information systems analysis

Database management

IT project management

Staff supervision

Contract administration

Job description

The State of Delaware's Department of Health and Social Services (DHSS) seeks a Manager of Application Support to coordinate IT service delivery across platforms and vendors. You will liaise between business and technical teams, monitor vendor performance, and support SDLC, audits, security, and continuity activities.

The role also covers IT procurement, contract management, including RFPs, evaluations, renewals, amendments, and budget coordination across divisions.