HR & Visitor Experience Coordinator

City of Maypearl; Cedar Park (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Cedar Park is seeking a friendly, professional Administrative Assistant to serve as the first point of contact for employees, visitors, and the public. You will answer the main telephone lines, route inquiries to the correct departments, and support HR functions including onboarding and records management.

Responsibilities include handling routine HR transactions, managing the HR inbox, assisting with benefits and leave processes, maintaining confidentiality of records, and

Qualifications

• High School Diploma or GED required.
• Three years of administrative support, customer service, HR support, or related field.
• Any equivalent combination of education, training, and experience that provides required knowledge, skills, and abilities.

Responsibilities

• Greet employees, visitors, and the public; route inquiries to the correct City departments.
• Answer main City and HR lines, directing calls.
• Coordinate City mail operations and processing of mail.
• Issue and manage employee/visitor badges per security procedures.
• Respond to challenging interactions with professionalism and follow safety procedures.
• Handle routine HR inquiries and service requests per established procedures.
• Process routine HR transactions in City HR systems (onboarding, personal updates, eligibility docs).
• Monitor HR inbox, process verification requests, maintain confidentiality.

Skills

Customer service

HR policies

Records management

Confidentiality

Microsoft Office

Communications

HRIS navigation

Problem solving

Education

High School Diploma or GED

Tools

HRIS

Office software

Job description

The City of Cedar Park is seeking a friendly, professional Administrative Assistant to serve as the first point of contact for employees, visitors, and the public. You will answer the main telephone lines, route inquiries to the correct departments, and support HR functions including onboarding and records management.

Responsibilities include handling routine HR transactions, managing the HR inbox, assisting with benefits and leave processes, maintaining confidentiality of records, and