HR Coordinator

City of Cedar Park; United States; On-site; USD 28,000 - 35,000; Full time

Job summary

The City of Cedar Park is seeking an administrative HR support specialist to greet employees and the public, answer calls, and route inquiries to the right departments. You will process routine HR transactions and help maintain confidential records in the HRIS and filing systems.

The role requires strong customer service, accuracy, and the ability to learn City HR policies while maintaining discretion in handling sensitive information.

Qualifications

• High School Diploma or GED required.
• Three years of administrative support, customer service, HR support, or related field.
• Any equivalent combination of education, training, and experience.

Responsibilities

• Serve as City's first point of contact for employees, visitors, and the public.
• Answer main and HR lines, directing inquiries to appropriate staff.
• Coordinate City mail operations and badge issuance.
• Respond professionally to visitors and follow safety procedures.
• Process routine HR transactions and updates in HR systems.
• Maintain confidential employee information and records.

Skills

Customer service

HR knowledge

Recordkeeping

Data entry

Communication

Education

High School Diploma or GED

Any equivalent combination of education, training, and experience

Tools

Microsoft Office

HRIS systems

Job description

Serve as the City's first point of contact, welcoming employees, visitors, and the public, responding to inquiries, and connecting individuals with appropriate City departments and resources.

Answer the City's main telephone line and HR telephone line, directing calls and inquiries to the appropriate departments or staff.

Coordinate City mail operations, including the receipt, sorting, distribution, and processing of incoming and outgoing mail.

Issue and manage employee and visitor identification badges in accordance with City building access and security procedures.

Respond professionally to challenging visitor interactions and follow established safety, security, and emergency procedures.

Address routine HR inquiries and service requests, providing information within established procedures and referring complex or specialized matters to appropriate HR staff.

Process routine HR transactions, including employee personal information updates, onboarding and employment eligibility documentation, and other administrative actions within the City's HR systems.

Monitor and manage the HR inbox, process employment verification requests, and provide timely assistance while maintaining confidentiality.

Provide administrative and transactional support for employee benefits, retirement, leave, and other HR programs, including assistance with enrollment materials and routine employee inquiries.

Maintain electronic and paper HR records, including Form I-9 documentation, while safeguarding confidential information in accordance with applicable laws and City policies.

Assist with Public Information Act requests by gathering and organizing records in coordination with appropriate City staff.

Support departmental administrative operations, including purchasing card reconciliation, invoice processing, office supply management, and City vehicle reservations.

Actively participate in HR-sponsored events, employee engagement and recognition activities, and department outreach initiatives, including providing logistical and administrative support.

Collaborate with HR staff through cross-training, shared responsibilities, and backup coverage to ensure consistent service delivery and continuity of operations.

May perform other duties as assigned.

Knowledge, Skills, and Abilities

Strong customer service skills to provide professional, responsive assistance to employees, visitors, and the public in a fast-paced environment.

Ability to learn and apply HR policies, procedures, and employment processes to support routine employee services.

Knowledge of general office procedures, records management, and administrative practices to maintain accurate and organized departmental records.

Sound judgment and discretion in handling confidential employee information and sensitive matters.

Proficiency with Microsoft Office and standard office technology, with the ability to learn and navigate human resources information systems (HRIS) and related applications.

Communicate effectively, verbally and in writing, with employees, City staff, and the public.

Organize and prioritize competing tasks while meeting established deadlines.

Maintain accuracy and attention to detail in data entry, recordkeeping, and administrative transactions.

Build and maintain positive working relationships with employees, City staff, and the public.

Navigate challenging interactions with a calm, professional, and solution-focused approach.

Adapt to changing priorities and operational needs while maintaining professionalism and accuracy.

Work independently and collaboratively to support team priorities and consistent service delivery.

Minimum Education & Work Experience

High School Diploma or GED.

Three (3) years of administrative support, customer service, HR support, or a related field.

Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.

Certifications & Licenses

Valid state issued driver’s license.

Work Conditions

Physical Demands May sit, stand, or walk for extended periods while performing job duties. Occasionally stoops, bends, reaches, and lifts or carries materials weighing up to 25 pounds. Operates computers, office equipment, and related technology. Requires visual acuity to read printed materials, computer screens, and detailed documents.

Environmental Demands Work is performed primarily in an office or City lobby environment with frequent interruptions and interaction with employees, visitors, and the public. Regular and predictable attendance is essential to the successful performance of this position. May travel between City facilities to support operational needs. May occasionally work outside regularly scheduled hours to support City events and operational needs.

General Information

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may be modified, added, or reassigned as organizational needs evolve. The City reserves the right to revise this job description at any time.

The City of Cedar Park provides reasonable accommodations in accordance with applicable laws to enable qualified individuals to perform the essential functions of the position. This document does not constitute an employment contract and should not be interpreted as creating contractual terms.

Hourly Range

$20.58 - $25.73

The City of Cedar Park, Texas, is a vibrant community situated on the northern border of Austin and just 17 miles from downtown. It is named for an actual park that was a rail stop in the late 1800s. Cedar Park was incorporated as a City in 1973. True to its namesake, Cedar Park now features 46 City-maintained parks within about 1,000 acres of City-owned parkland and 34 miles of trails. Today’s population is about 83,159.

Cedar Park is guided by Our People Values: EACH PERSON MATTERS, WE HELP EACH OTHER, WE THRIVE TOGETHER, WE TAKE PRIDE IN OUR PUBLIC SERVICE.

The City of Cedar Park is an equal opportunity employer.

Offers of employment with the City of Cedar Park is contingent upon: Proof of education, certification(s) and experience as listed on the employment application based on the job posting requirements. Satisfactory results from a pre-employment drug screening, criminal history background and driving record check. Legal authorization to work in the United States without sponsorship.* *The City of Cedar Park confirms verification of employment using E-Verify. E-Verify checks the information against records held by the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm whether the employee is legally eligible to work in the U.S. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. The City of Cedar Park provides reasonable accommodations to applicants with disabilities on a case‑by‑case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at [phone]. For more information about the City of Cedar Park, visit our website at https://www.cedarparktexas.gov Cedar Park Benefits Guide Cedar Park Benefits Information and Perks.