HR Coordinator

City of Maypearl; Cedar Park (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Cedar Park is seeking a friendly, professional Administrative Assistant to serve as the first point of contact for employees, visitors, and the public. You will answer the main telephone lines, route inquiries to the correct departments, and support HR functions including onboarding and records management.

Responsibilities include handling routine HR transactions, managing the HR inbox, assisting with benefits and leave processes, maintaining confidentiality of records, and

Qualifications

• High School Diploma or GED required.
• Three years of administrative support, customer service, HR support, or related field.
• Any equivalent combination of education, training, and experience that provides required knowledge, skills, and abilities.

Responsibilities

• Greet employees, visitors, and the public; route inquiries to the correct City departments.
• Answer main City and HR lines, directing calls.
• Coordinate City mail operations and processing of mail.
• Issue and manage employee/visitor badges per security procedures.
• Respond to challenging interactions with professionalism and follow safety procedures.
• Handle routine HR inquiries and service requests per established procedures.
• Process routine HR transactions in City HR systems (onboarding, personal updates, eligibility docs).
• Monitor HR inbox, process verification requests, maintain confidentiality.

Skills

Customer service

HR policies

Records management

Confidentiality

Microsoft Office

Communications

HRIS navigation

Problem solving

Education

High School Diploma or GED

Tools

HRIS

Office software

Job description

• Serve as the City's first point of contact, welcoming employees, visitors, and the public, responding to inquiries, and connecting individuals with appropriate City departments and resources.
• Answer the City's main telephone line and HR telephone line, directing calls and inquiries to the appropriate departments or staff.
• Coordinate City mail operations, including the receipt, sorting, distribution, and processing of incoming and outgoing mail.
• Issue and manage employee and visitor identification badges in accordance with City building access and security procedures.
• Respond professionally to challenging visitor interactions and follow established safety, security, and emergency procedures.
• Address routine HR inquiries and service requests, providing information within established procedures and referring complex or specialized matters to appropriate HR staff.
• Process routine HR transactions, including employee personal information updates, onboarding and employment eligibility documentation, and other administrative actions within the City's HR systems.
• Monitor and manage the HR inbox, process employment verification requests, and provide timely assistance while maintaining confidentiality.
• Provide administrative and transactional support for employee benefits, retirement, leave, and other HR programs, including assistance with enrollment materials and routine employee inquiries.
• Maintain electronic and paper HR records, including Form I-9 documentation, while safeguarding confidential information in accordance with applicable laws and City policies.
• Assist with Public Information Act requests by gathering and organizing records in coordination with appropriate City staff.
• Support departmental administrative operations, including purchasing card reconciliation, invoice processing, office supply management, and City vehicle reservations.
• Actively participate in HR-sponsored events, employee engagement and recognition activities, and department outreach initiatives, including providing logistical and administrative support.
• Collaborate with HR staff through cross-training, shared responsibilities, and backup coverage to ensure consistent service delivery and continuity of operations.
• May perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong customer service skills to provide professional, responsive assistance to employees, visitors, and the public in a fast-paced environment.
• Ability to learn and apply HR policies, procedures, and employment processes to support routine employee services.
• Knowledge of general office procedures, records management, and administrative practices to maintain accurate and organized departmental records.
• Sound judgment and discretion in handling confidential employee information and sensitive matters.
• Proficiency with Microsoft Office and standard office technology, with the ability to learn and navigate human resources information systems (HRIS) and related applications.
• Communicate effectively, verbally and in writing, with employees, City staff, and the public.
• Organize and prioritize competing tasks while meeting established deadlines.
• Maintain accuracy and attention to detail in data entry, recordkeeping, and administrative transactions.
• Build and maintain positive working relationships with employees, City staff, and the public.
• Navigate challenging interactions with a calm, professional, and solution-focused approach.
• Adapt to changing priorities and operational needs while maintaining professionalism and accuracy.
• Work independently and collaboratively to support team priorities and consistent service delivery.

Minimum Education & Work Experience

• High School Diploma or GED.
• Three (3) years of administrative support, customer service, HR support, or a related field.
• Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.

Certifications & Licenses

• Valid state issued driver’s license.

Work Conditions

Physical Demands

• May sit, stand, or walk for extended periods while performing job duties.
• Occasionally stoops, bends, reaches, and lifts or carries materials weighing up to 25 pounds.
• Operates computers, office equipment, and related technology.
• Requires visual acuity to read printed materials, computer screens, and detailed documents.

Environmental Demands

• Work is performed primarily in an office or City lobby environment with frequent interruptions and interaction with employees, visitors, and the public.
• Regular and predictable attendance is essential to the successful performance of this position.
• May travel between City facilities to support operational needs.
• May occasionally work outside regularly scheduled hours to support City events and operational needs.

General Information

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Duties and responsibilities may be modified, added, or reassigned as organizational needs evolve. The City reserves the right to revise this job description at any time.

The City of Cedar Park provides reasonable accommodations in accordance with applicable laws to enable qualified individuals to perform the essential functions of the position.

This document does not constitute an employment contract and should not be interpreted as creating contractual terms.