HR Time and Attendance Analyst

Prestige Employee Administrators; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

PrestigePEO is seeking an HR Time & Attendance Analyst to join our client-focused team. You will provide front-line support to clients and internal stakeholders regarding timekeeping platforms. You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions, and ensuring the optimal use of timekeeping systems.

You will also collaborate closely with internal teams to drive solutions and enhance the client experience.

Qualifications

• Experience with timekeeping, HRIS, or payroll systems.
• Experience with time and labor management systems.
• Prior client-facing experience with strong customer service.
• Knowledge of timekeeping/payroll concepts is a plus.

Responsibilities

• Provide frontline support to clients and internal stakeholders for timekeeping platforms.
• Troubleshoot and resolve technical or usage issues via phone, email, or screen sharing.
• Assist with system configuration, pay rules, schedules, and PTO accruals.
• Track interactions and report on client issues to drive improvements.

Skills

Timekeeping systems

HRIS

Payroll

Client-facing

Job description

Position Summary: PrestigePEO is seeking a client-focused, HR Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms. You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions, and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience.

Key Responsibilities:

• Client Support & Troubleshooting
  • Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
  • Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
  • Guide clients through system navigation, functionality questions, and problem resolution in real-time.
• System Configuration & Administration
  • Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
  • Support onboarding of new clients and system users within timekeeping platforms.
• Reporting & Feedback
  • Track, log, and report on client interactions, open issues, and resolutions using internal systems.
  • Identify patterns or recurring issues and suggest improvements to workflows or training materials.

Required Experience & Qualifications:

• 1–3 years of experience with timekeeping, HRIS, or payroll systems.
• Experience working with a time and labor management system
• Prior experience in a client-facing role, with a strong focus on customer service and communication.
• Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.

Key Skills & Competencies:

• Excellent verbal and written communication skills with a strong customer service orientation.
• Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.
• Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution.
• Self-motivated with the ability to work independently and as part of a cross-functional team.
• Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.