UKG Kronos Specialist

Prestige Employee Administrators; United States; On-site; USD 80,000 - 90,000; Full time

Job summary

PrestigePEO is seeking a technically skilled UKG Kronos Specialist to own the full lifecycle of Kronos client accounts—from initial build and configuration through ongoing service, updates, and account maintenance.

You will act as a trusted partner to clients, leading implementation meetings, designing system configurations, and ensuring optimal platform performance for the life of the account. This role emphasizes strong customer service, clear communication, and cross-functional collaboration.

Qualifications

• 2–4 years of hands-on experience with UKG Kronos configuration and administration.
• Prior experience in a client-facing role, with a strong focus on customer service and communication.
• Working knowledge of timekeeping and payroll concepts (PTO accruals, overtime rules, pay calc logic, punches, etc.).

Responsibilities

• Lead client discovery and implementation meetings to gather requirements and design the Kronos account structure.
• Execute full system configuration, including pay rules, pay calc profiles, accrual plans, schedules, timeclocks, and integrations.
• Manage end-to-end onboarding of new clients and system users within UKG Kronos.
• Serve as the primary point of contact for client inquiries, troubleshooting, and system changes throughout the life of the account.
• Perform ongoing configuration updates, enhancements, and adjustments based on evolving client needs.
• Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing in real time.
• Partner with clients to create and refine custom reports that are useful and relevant to their operations.
• Guide clients through system navigation, functionality questions, and best practices for optimal use.
• Track, log, and report on client interactions, open issues, and resolutions using internal systems.
• Identify patterns or recurring issues and suggest improvements to workflows, training materials, or configuration standards.

Skills

Customer service

Timekeeping knowledge

Virtual client walkthroughs (Teams)

Tools

UKG Kronos

Job description

For almost 30 years, PrestigePEO has partnered with brokers and business owners to deliver comprehensive workforce solutions that simplify HR, control costs, and support employee success.

As a full-service Professional Employer Organization (PEO), we provide integrated HR services, employee benefits, payroll administration, workers' compensation, compliance guidance, retirement solutions, and advanced HR technology through our co-employment model. This approach gives businesses access to large group purchasing power, experienced HR expertise, and scalable infrastructure typically reserved for larger organizations.

Working alongside broker partners, PrestigePEO helps businesses build stronger teams, remain compliant in complex regulatory environments, and focus on sustainable growth.

Position Summary:

PrestigePEO is seeking a technically skilled, client-facing UKG Kronos Specialist to join our growing team. In this role, you will own the full lifecycle of UKG Kronos client accounts — from initial build and configuration through ongoing service, updates, and account maintenance. You will act as a trusted partner to clients, leading implementation meetings, designing system configurations, and ensuring optimal platform performance for the life of the account.

Key Responsibilities:

• Client Implementation & Build
  • Lead client discovery and implementation meetings to gather requirements and design the Kronos account structure.
  • Execute full system configuration, including pay rules, pay calc profiles, accrual plans, schedules, timeclocks, and integrations.
  • Manage end-to-end onboarding of new clients and system users within UKG Kronos.
• Ongoing Account Service & Updates
  • Serve as the primary point of contact for client inquiries, troubleshooting, and system changes throughout the life of the account.
  • Perform ongoing configuration updates, enhancements, and adjustments based on evolving client needs.
  • Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing in real time.
• Reporting & Client Optimization
  • Partner with clients to create and refine custom reports that are useful and relevant to their operations.
  • Guide clients through system navigation, functionality questions, and best practices for optimal use.
• Internal Collaboration & Documentation
  • Track, log, and report on client interactions, open issues, and resolutions using internal systems.
  • Identify patterns or recurring issues and suggest improvements to workflows, training materials, or configuration standards.

Required Experience & Qualifications:

• 2–4 years of hands‑on experience with UKG Kronos configuration and administration.
• Prior experience in a client‑facing role, with a strong focus on customer service and communication.
• Working knowledge of timekeeping and payroll concepts (PTO accruals, overtime rules, pay calc logic, punches, etc.).
• Experience leading virtual client walkthroughs via Teams.

Key Skills & Competencies:

• Excellent verbal and written communication skills with a strong customer service orientation.
• Deep technical troubleshooting and problem‑solving skills; persistent in finding root causes and driving resolution.
• Comfortable managing a high volume of client inquiries while maintaining attention to detail and follow‑through.
• Self‑motivated with the ability to work independently and as part of a cross‑functional team.
• Capable of translating complex system functionality into clear, actionable guidance for clients.

Salary based on experience between $80K - $90K