System Support Associate - GA - On Site

PrismHR; Duluth (MN); On-site; USD 52,000 - 76,000; Full time

Job summary

PrismHR is seeking a System Support Associate in Minnesota to provide technical support and system administration across core platforms within a PEO environment. You will help ensure reliability, performance, and security of HR, payroll, and benefits systems while supporting, mentoring, and elevating team members.

The role emphasizes hands-on on-site work, document workflows, and process improvements to deliver consistent service and operational excellence.

Qualifications

• Associate or bachelor’s degree in information systems, CS, IT, or related field.
• Equivalent combination of experience, skills considered.
• Ability to learn quickly and adapt to new technologies.
• Strong written and verbal communication skills.
• Experience documenting workflows and procedures.
• Ability to maintain confidentiality and handle sensitive data.

Responsibilities

• Assist with system support activities including user access, reporting, workflows, documentation, and data maintenance.
• Assist with the setup, maintenance, modification, and deactivation of user accounts across internal and client-facing systems.
• Process and support user access requests, permission changes, security role assignments, and organizational structure updates.
• Troubleshoot and resolve Tier 1 system and application issues.
• Build, modify, and maintain dashboards and widgets.
• Update and work with Report Center reporting for clients.
• Assist with data hygiene efforts.
• Build, modify, and maintain basic workflows.
• Document workflows, system configurations, troubleshooting procedures, support activities, and administrative processes to ensure consistency, knowledge sharing, and operational continuity.
• Develop, update, and maintain user guides, training materials, reference documentation, and process instructions to support effective system utilization.
• Monitor and maintain the confidentiality, integrity, and security of employees, clients, and company information in accordance with company policies and applicable regulations.
• Some domestic travel will be required for onsite meetings, client visits, events, conferences, and training sessions.
• Regular on-site attendance is an essential job function.

Skills

Rapid learner

Organizational skills

Documentation skills

Collaborative

Customer support

Communication

Attention to detail

Confidentiality

Education

Degrees: IS/CS/IT

Job description

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

Position Summary

The System Support Associate is responsible for providing technical support, system administration, and operational expertise across the organization’s core platforms within a Professional Employer Organization (PEO) environment. This role ensures the reliability, performance, security, and optimization of systems supporting HR, payroll, tax, benefits administration, and client-facing applications. This position also plays a key role in supporting, mentoring, and elevating system support team members to drive consistency, quality, and operational excellence.

Essential Duties and Responsibilities

• Assist with system support activities, including user access, reporting, workflows, documentation, and data maintenance.


• Assist with the setup, maintenance, modification, and deactivation of user accounts across internal and client-facing systems.


• Process and support user access requests, permission changes, security role assignments, and organizational structure updates.


• Troubleshoot and resolve Tier 1 system and application issues.


• Build, modify, and maintain dashboards and widgets.


• Update and work with Report Center reporting for clients.


• Assist with data hygiene efforts.


• Build, modify, and maintain basic workflows.


• Document workflows, system configurations, troubleshooting procedures, support activities, and administrative processes to ensure consistency, knowledge sharing, and operational continuity.


• Develop, update, and maintain user guides, training materials, reference documentation, and process instructions to support effective system utilization.


• Monitor and maintain the confidentiality, integrity, and security of employees, clients, and company information in accordance with company policies and applicable regulations.


• Some domestic travel will be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation


• Regular on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands‑on involvement.

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.


• Attend webinars and training to stay up to date on best practices related to the company and department.


• Complete projects and other duties assigned by the manager.

Knowledge, Skills, and Abilities Required Qualifications

• Ability to learn and adapt quickly to new technologies, software applications, system enhancements, and changing business requirements.


• Strong organizational and project coordination skills with the ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.


• Ability to document workflows, procedures, system configurations, and technical processes in a clear, concise, and user-friendly manner.


• Strong interpersonal and collaboration skills with the ability to work effectively across Human Resources, Payroll, Tax, Benefits, Operations, Client Services, and Information Technology teams.


• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users and provide exceptional customer support.


• Ability to maintain confidentiality and exercise discretion when handling sensitive employee, client, payroll, benefits, and company information.


• Strong attention to detail with the ability to identify errors, maintain accurate records, and ensure compliance with established policies and procedures.


• Ability to prioritize and respond effectively to support requests while delivering high-quality service and maintaining professionalism under pressure.


• Working knowledge of reporting tools, data query functions, spreadsheet applications, and business productivity software.

Education & Experience

• Associate or bachelor's degree in information systems, computer science, business administration, information technology preferred or equivalent combination of experience, skills