HR Systems Support Specialist (Workday & Timekeeping)

Five Below; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Five Below is seeking an HR Systems Temp Coordinator to join our fast-paced team in Kentucky. You will manage HR system tickets, assist with Workday workflows, and support timekeeping and attendance processes in a high-volume environment.

The ideal candidate will be organized, customer-focused, and able to prioritize requests while maintaining data integrity. Prior Workday experience and proficiency with Outlook and Excel are a plus, and confidentiality is essential.

Qualifications

• 1+ year of experience in HR, HRIS, Payroll, Time & Attendance, Workforce Management, customer support, or a related role.
• Experience working in a high-volume ticketing, shared services, or support environment.
• Strong customer service, communication, organizational, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to research and troubleshoot issues and appropriately elevate more complex matters.
• Proficiency with Microsoft Office, particularly Outlook and Excel.

Responsibilities

• Manage and resolve escalated HR systems tickets, shared Workday inbox requests, and crew member/manager inquiries.
• Research and troubleshoot issues related to Workday and Time and Attendance (Legion).
• Complete routine system transactions and data updates accurately and in a timely manner.
• Monitor assigned requests, prioritize workload, document resolutions, and follow up as needed.
• Partner with HR, Payroll, IT, and other teams to resolve more complex system-related issues.
• Escalate complex or sensitive issues to senior HR Systems team members as appropriate.
• Perform basic data validation, audits, and quality checks to ensure data accuracy.
• Assist with system testing and maintain basic process documentation and job aids.
• Identify recurring issues and communicate trends or opportunities for improvement to the HR Systems team.
• Maintain confidentiality when handling employee information.

Skills

HRIS

Customer service

Communication

Problem solving

MS Office

Education

Experience in HR/Payroll

Tools

Workday

Timekeeping systems

Job description

Five Below is seeking an HR Systems Temp Coordinator to join our fast-paced team in Kentucky. You will manage HR system tickets, assist with Workday workflows, and support timekeeping and attendance processes in a high-volume environment.

The ideal candidate will be organized, customer-focused, and able to prioritize requests while maintaining data integrity. Prior Workday experience and proficiency with Outlook and Excel are a plus, and confidentiality is essential.