HR Systems Manager — Workday & ServiceNow Lead

lululemon; Seattle (WA); On-site; USD 112,000 - 147,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Manager for Foundational HR Systems to lead a team delivering Core HCM (Workday) and ServiceNow HRSD solutions. You will shape platform standards, drive initiatives, and partner with global stakeholders to align with business needs and service delivery outcomes.

You will guide a high-performing team, manage escalations, and deliver enhancements that improve employee experience, data integrity, and system performance across core HR platforms.

Qualifications

• Undergraduate degree in P&C, Business, or related field; HRIS certification is a plus.
• 4+ years leadership experience managing 4–6 direct reports.
• 4+ years SME in Core HCM platforms (Workday) and Service Delivery platforms (ServiceNow HRSD).
• Proven experience delivering and managing product roadmaps and system enhancements across enterprise HR platforms.
• Strong ability to communicate risks, opportunities, and recommendations to senior leadership.
• Experience leading Tier 2 support for enterprise HR systems, including issue triage and vendor collaboration.
• Strong critical thinking, problem-solving, and stakeholder management skills.
• Excellent written and verbal communication.
• Demonstrated leadership in managing foundational HR systems (Core HCM & Service Delivery).
• Strong experience with Workday Core HCM and ServiceNow HRSD.
• Ability to drive decisions using impact analysis and strategic thinking.
• Embodies lululemon leadership behaviors (ownership, innovation, collaboration, courage, and trust-building)

Responsibilities

• Define, maintain, and implement platform standards, governance, and operational processes across Core HCM (Workday) and Service Delivery HRSD ensuring accuracy, availability, and alignment with business needs
• Lead delivery of complex system initiatives and enhancements across foundational HR platforms with a high-performing team
• Optimize how Core HR systems and Service Delivery capabilities are leveraged to improve efficiency, data integrity, and employee experience
• Partner with stakeholders to drive transparent, trusted relationships and deliver on strategic roadmap priorities
• Lead cross-functional collaboration across P&C, Technology, and vendors to deliver system improvements and upgrades
• Drive a customer-focused culture that delivers simple, scalable, and high-impact solutions
• Demonstrate strong technical and business acumen across the system lifecycle (build, deploy, operate, optimize)

Skills

People leadership

Stakeholder management

Workday Core HCM

ServiceNow HRSD

Roadmaps & strategy

Vendor collaboration

Communication (written)

Problem solving

Ownership & accountability

Education

Undergraduate degree in P&C/Business

HRIS certification (asset)

Tools

Workday Core HCM

ServiceNow HRSD

Job description

lululemon is seeking a Manager for Foundational HR Systems to lead a team delivering Core HCM (Workday) and ServiceNow HRSD solutions. You will shape platform standards, drive initiatives, and partner with global stakeholders to align with business needs and service delivery outcomes.

You will guide a high-performing team, manage escalations, and deliver enhancements that improve employee experience, data integrity, and system performance across core HR platforms.