Manager, P&C Systems

Lululemon Athletica; Seattle (WA); On-site; USD 112,000 - 147,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Manager for Foundational HR Systems to lead a team delivering Core HCM (Workday) and ServiceNow HRSD solutions. You will shape platform standards, drive initiatives, and partner with global stakeholders to align with business needs and service delivery outcomes.

You will guide a high-performing team, manage escalations, and deliver enhancements that improve employee experience, data integrity, and system performance across core HR platforms.

Qualifications

• Undergraduate degree in P&C, Business, or related field; HRIS certification is a plus.
• 4+ years leadership experience managing 4–6 direct reports.
• 4+ years SME in Core HCM platforms (Workday) and Service Delivery platforms (ServiceNow HRSD).
• Proven experience delivering and managing product roadmaps and system enhancements across enterprise HR platforms.
• Strong ability to communicate risks, opportunities, and recommendations to senior leadership.
• Experience leading Tier 2 support for enterprise HR systems, including issue triage and vendor collaboration.
• Strong critical thinking, problem-solving, and stakeholder management skills.
• Excellent written and verbal communication.
• Demonstrated leadership in managing foundational HR systems (Core HCM & Service Delivery).
• Strong experience with Workday Core HCM and ServiceNow HRSD.
• Ability to drive decisions using impact analysis and strategic thinking.
• Embodies lululemon leadership behaviors (ownership, innovation, collaboration, courage, and trust-building)

Responsibilities

• Define, maintain, and implement platform standards, governance, and operational processes across Core HCM (Workday) and Service Delivery HRSD ensuring accuracy, availability, and alignment with business needs
• Lead delivery of complex system initiatives and enhancements across foundational HR platforms with a high-performing team
• Optimize how Core HR systems and Service Delivery capabilities are leveraged to improve efficiency, data integrity, and employee experience
• Partner with stakeholders to drive transparent, trusted relationships and deliver on strategic roadmap priorities
• Lead cross-functional collaboration across P&C, Technology, and vendors to deliver system improvements and upgrades
• Drive a customer-focused culture that delivers simple, scalable, and high-impact solutions
• Demonstrate strong technical and business acumen across the system lifecycle (build, deploy, operate, optimize)

Skills

People leadership

Stakeholder management

Workday Core HCM

ServiceNow HRSD

Roadmaps & strategy

Vendor collaboration

Communication (written)

Problem solving

Ownership & accountability

Education

Undergraduate degree in P&C/Business

HRIS certification (asset)

Tools

Workday Core HCM

ServiceNow HRSD

Job description

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The P&C Operations group provides an elevated and global people experience powered by Digital. This includes enabling CoEs through digital platforms, delivering shared services through Service Delivery, and supporting a product-centric operating model.

A day in the life: What you do

Define, maintain, and implement platform standards, governance, and operational processes across Core HCM (Workday) and ServiceNow HRSD ensuring accuracy, availability, and alignment with business needs

• Lead delivery of complex system initiatives and enhancements across foundational HR platforms with a high-performing team
• Optimize how Core HR systems and Service Delivery capabilities are leveraged to improve efficiency, data integrity, and employee experience
• Partner with stakeholders to drive transparent, trusted relationships and deliver on strategic roadmap priorities
• Lead cross-functional collaboration across P&C, Technology, and vendors to deliver system improvements and upgrades
• Drive a customer-focused culture that delivers simple, scalable, and high-impact solutions
• Demonstrate strong technical and business acumen across the system lifecycle (build, deploy, operate, optimize)

core responsibilities

The Manager, Foundational HR Systems is part of the P&C Operations function and oversees a team of Business Analysts, Sr. Functional Analysts, and Functional Analysts.

This role partners closely with P&C CoEs, global business stakeholders, and technology teams to define and deliver Core HCM (Workday) and ServiceNow-based solutions, ensuring alignment to business needs and service delivery outcomes.

You are responsible for:

• Developing and leading your team
• Prioritizing work across foundational HR platforms
• Managing escalations and driving resolution
• Delivering enhancements that improve employee and manager experience across core systems

qualifications

• Undergraduate degree in P&C, Business, or related field; HRIS certification an asset
• 4+ years people leadership experience managing 4–6 direct reports
• 4+ years subject matter expertise in Core HCM platforms (Workday preferred) and Service Delivery platforms (ServiceNow HRSD preferred)
• Proven experience delivering and managing product roadmaps and system enhancements across enterprise HR platforms
• Strong ability to communicate risks, opportunities, and recommendations to senior leadership
• Experience leading Tier 2 support for enterprise HR systems, including issue triage and vendor collaboration
• Strong critical thinking, problem-solving, and stakeholder management skills
• Excellent written and verbal communication skills
• Demonstrated leadership in managing foundational HR systems (Core HCM & Service Delivery)
• Strong experience with Workday Core HCM and ServiceNow HRSD
• Ability to drive decisions using impact analysis and strategic thinking
• Embodies lululemon leadership behaviors (ownership, innovation, collaboration, courage, and trust-building

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in United States is required for this role.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $112,00- $147,000 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us [e-mail] . In your email, please include the position title, the location of the position and the nature of your request.