HR Support Specialist: Policy & Inquiries

AdventHealth; Florida; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Florida is seeking an HR/Customer Service professional to handle employee inquiries, research and respond per policies, and maintain case documentation in a fast-paced environment.

Ideal candidates have 2+ years in HR or contact center roles, strong MS Office skills, and knowledge of employment laws. This on-site role offers day shifts, comprehensive benefits from day one, and opportunities for growth within the HR function.

Qualifications

• 2+ years in human resources or contact center environment.
• Proficiency with MS Office and CRM systems.
• Strong written and verbal communication skills.
• Knowledge of HR policies and employment laws.
• Ability to research and resolve inquiries with sound judgment.

Responsibilities

• Serves as SME for employee and manager inquiries.
• Handles high volume inbound HR inquiries with care.
• Applies policies to research and respond to cases.
• Maintains documentation and case notes accurately.
• Escalates issues outside scope to HR specialists.

Skills

Customer service

MS Office

PeopleSoft

CRM software

Typing 50+ wpm

Time management

Education

High School Grad or Equiv

Associates

PHR

SHRM-CP

Tools

Workday

Job description

AdventHealth in Florida is seeking an HR/Customer Service professional to handle employee inquiries, research and respond per policies, and maintain case documentation in a fast-paced environment.

Ideal candidates have 2+ years in HR or contact center roles, strong MS Office skills, and knowledge of employment laws. This on-site role offers day shifts, comprehensive benefits from day one, and opportunities for growth within the HR function.