HR Customer Service Representative

AdventHealth; Florida; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Florida is seeking an HR/Customer Service professional to handle employee inquiries, research and respond per policies, and maintain case documentation in a fast-paced environment.

Ideal candidates have 2+ years in HR or contact center roles, strong MS Office skills, and knowledge of employment laws. This on-site role offers day shifts, comprehensive benefits from day one, and opportunities for growth within the HR function.

Qualifications

• 2+ years in human resources or contact center environment.
• Proficiency with MS Office and CRM systems.
• Strong written and verbal communication skills.
• Knowledge of HR policies and employment laws.
• Ability to research and resolve inquiries with sound judgment.

Responsibilities

• Serves as SME for employee and manager inquiries.
• Handles high volume inbound HR inquiries with care.
• Applies policies to research and respond to cases.
• Maintains documentation and case notes accurately.
• Escalates issues outside scope to HR specialists.

Skills

Customer service

MS Office

PeopleSoft

CRM software

Typing 50+ wpm

Time management

Education

High School Grad or Equiv

Associates

PHR

SHRM-CP

Tools

Workday

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

893 HOPE WAY

City

ALTAMONTE SPRINGS

State

Florida

Postal Code

32714

Job Description

• Serves as a subject matter expert for employee and manager inquiries in assigned functional areas.
• Supports a high volume of inbound customer inquiries and requests, demonstrating exceptional customer service and problem resolution.
• Applies documented procedures, policies, and practices to accurately research and respond to calls and cases received.
• Utilizes sound judgment to make appropriate determinations on resolutions needed.
• Utilizes tools and resources to perform responsibilities accurately and efficiently.
• Escalates requests and issues outside of process or scope to HR Specialist and/or Supervisor.
• Maintains appropriate documentation in case notes on completed discussions.
• Maintains understanding and knowledge of organizational HR policies related to functional areas.
• Maintains current knowledge of federal, state, and local employment laws related to functional areas.
• Maintains in-depth knowledge of company-specific policies and practices and high-level knowledge of cross-functional impacts.
• Documents transaction and case status to properly indicate the stage of completion.
• Produces and maintains functional records and reports.
• Other duties as assigned.

Knowledge, Skills, And Abilities

• Web navigational & computer skills [Required]
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) [Required]
• Ability to work in a fast-paced environment and easily adapt to fluctuating workloads and customer needs [Required]
• Knowledge and understanding of functional area of support, including common state and federal regulations [Required]
• Ability to research and analyze information and make sound decisions [Required]
• Skilled in understanding and applying applicable rules, regulations, policies, and procedures [Required]
• Superior written and verbal communication skills [Required]
• Skilled in providing quality customer service, including the ability to listen and understand information being presented, as well as the ability to deescalate issues and resolve complaints [Required]
• Ability to collaborate and work with a diverse group of people to meet goals and objectives [Required]
• Strong organizational skills, including the ability to prioritize and manage multiple projects while adhering to service-level agreements and other tight deadlines [Required]
• Ability to type 50 or more words per minute with excellent spelling, punctuation, and grammar [Required]
• Knowledge of Human Capital Management and/or Customer Relationship Management software (PeopleSoft preferred) [Preferred]

Education

• High School Grad or Equiv [Required]
• Associates [Preferred]

Work Experience

• 2+ years of experience in human resources or contact center environment. [Required]
• Customer Relations Management (CRM). [Preferred]
• Experience in a shared services model supporting a large employer on Workday [Preferred]
• Human Capital Management (HCM). [Preferred]

Licenses and Certifications

• Professional in Human Resources (PHR) [Preferred]
• SHRM Certified Professional (SHRM-CP) [Preferred]

Physical Requirements

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.80 - $28.48

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.