HR Support Specialist — Frontline Service & Records

Advanced Clinical; King of Prussia (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

health coverage

life insurance

disability insurance

401k benefits

Job summary

Advanced Group in King of Prussia, PA seeks an HR Assistant to support employee and manager inquiries, HR transactions, and day-to-day HR operations. This role provides frontline support, maintains employee records, and helps ensure timely and accurate resolution of HR-related requests in a service-oriented environment.

Responsibilities include responding to inquiries, processing transactions, guiding on policies, documenting cases, and collaborating with the HR team to improve processes while

Qualifications

• Associate degree or equivalent experience required.
• 1+ year in HR, recruiting, or HR administration.
• Fluency in English and Portuguese.
• Strong customer service and communication skills.
• Ability to manage multiple priorities with accuracy.
• Proficiency with HR systems and Microsoft Office.
• Ability to work independently and in a team.

Responsibilities

• Respond to employee and manager inquiries via phone, chat, and other channels.
• Process HR transactions and maintain accurate employee records in HR systems.
• Provide guidance on HR policies and lifecycle processes.
• Document and track cases in case management systems.
• Escalate complex issues to HR team members.
• Support service levels, quality standards, and process improvements.
• Maintain confidentiality and compliance with policies and regulations.
• Collaborate with HR team and stakeholders to support service delivery.

Skills

English

Portuguese

Customer service

Communication

Organizational skills

HR systems

Microsoft Office

Multitasking

Independent work

Education

Associate degree

Tools

HRIS

Microsoft Office

Job description

Advanced Group in King of Prussia, PA seeks an HR Assistant to support employee and manager inquiries, HR transactions, and day-to-day HR operations. This role provides frontline support, maintains employee records, and helps ensure timely and accurate resolution of HR-related requests in a service-oriented environment.

Responsibilities include responding to inquiries, processing transactions, guiding on policies, documenting cases, and collaborating with the HR team to improve processes while