HR Strategy & Operations Leader

ITSMF; McLean (VA); On-site; USD 152,000 - 173,000; Full time

Job summary

Capital One is seeking a Manager, HR Strategic Operations to lead the strategy and execution of high-priority HR initiatives. You will partner with HR leaders across the organization, shaping the operating rhythm and driving outcomes that impact the bottom line.

This role emphasizes governance, strategy architecture, metrics, communications, culture, and AI-enabled process improvement. You will present to senior leaders, manage cross-functional programs, and help advance HR priorities in a

Qualifications

• Bachelor’s Degree or Military experience.
• At least 5 years of experience in Strategic Operations, Management Consulting, HR Strategy, Chief of Staff role or combination.
• At least 1 year of experience in roadmap alignment, governance structures, and change management.
• At least 3 years experience working in a matrixed environment.
• Exceptional writing and visual storytelling skills.
• Familiarity with leveraging AI technologies or prompt engineering to enhance operational productivity, analyze qualitative data insights, or streamline project delivery.

Responsibilities

• Executive Governance & Decision Support: Design agendas for executive meetings that drive outcomes and accelerate decision-making.
• Strategy Architecture: Help draft and evolve multi-year HR strategy with enterprise alignment.
• Organizational Health & Reporting: Define and own metrics; manage reporting on objectives and org health.
• High-Stakes Communications: Draft communications for executive forums and translate strategy into actionable outcomes.
• Culture Advocacy: Design initiatives to foster engagement and high performance within HR ops.
• AI Enablement & Process Innovation: Pilot AI tools to improve data synthesis, reporting, and processes.

Skills

Strategic problem solving

Operations leadership

Executive ready

Growth mindset

AI familiarity

Education

Bachelor’s Degree or Military experience

Job description

Capital One is seeking a Manager, HR Strategic Operations to lead the strategy and execution of high-priority HR initiatives. You will partner with HR leaders across the organization, shaping the operating rhythm and driving outcomes that impact the bottom line.

This role emphasizes governance, strategy architecture, metrics, communications, culture, and AI-enabled process improvement. You will present to senior leaders, manage cross-functional programs, and help advance HR priorities in a