HR Solution Center Lead - Employee Services

Asplundh; Horsham (PA); Remote; USD 70,000 - 95,000; Full time

Job summary

Asplundh is seeking an HR Employee Solution Center Supervisor to oversee daily ESC operations, guide staff, and drive service excellence across the organization. You will lead, coach, and monitor metrics while ensuring compliant HR service delivery.

The role focuses on process standardization, cross-functional collaboration, and continuous improvement, including policy maintenance and data-driven enhancements. Home-office environment servicing multiple states.

Qualifications

• Bachelor's degree in HR, Business Administration, Organizational Leadership, or related field.
• 5-7 years progressive HR experience in HR operations, employee services, or shared services.
• PHR/SHRM-CP or equivalent preferred.

Responsibilities

• Supervise daily ESC activities and ensure timely completion of requests.
• Monitor service metrics, workload distribution, case resolution, and SLAs.
• Escalate complex employee relations, policy, payroll and benefits inquiries.
• Coach, train, and manage ESC staff performance and development.
• Standardize HR processes and customer service practices.
• Partner with ESC Manager and cross-functional teams to resolve issues.
• Maintain policies, procedures, knowledge articles, and SOPs; identify improvements.
• Analyze service data and support system enhancements, testing, reporting, and automation.

Skills

Customer focus

Leadership

Operational excellence

Collaboration

Problem solving

Education

Bachelor's degree in HR, Business Administration, Organizational Leadership, or related field

Job description

Asplundh is seeking an HR Employee Solution Center Supervisor to oversee daily ESC operations, guide staff, and drive service excellence across the organization. You will lead, coach, and monitor metrics while ensuring compliant HR service delivery.

The role focuses on process standardization, cross-functional collaboration, and continuous improvement, including policy maintenance and data-driven enhancements. Home-office environment servicing multiple states.