HR Solution Center Lead - Service Excellence

Asplundh Tree Expert, LLC; Horsham (PA); On-site; USD 75,000 - 105,000; Full time

Job summary

Asplundh Tree Expert, LLC is seeking an HR Employee Solution Center Supervisor to lead daily ESC operations, drive service excellence, and ensure compliant HR delivery across the organization.

The role provides coaching and oversight to ESC staff, partners with cross-functional teams, analyzes service data, and champions process improvements to enhance the employee experience and alignment with company policies and employment regulations.

Qualifications

• A Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field.
• 5-7 years of progressive HR experience including HR operations or shared services.
• PHR/SHRM-CP or equivalent preferred but not required.

Responsibilities

• Supervise daily ESC activities and ensure timely completion of employee and manager requests.
• Monitor service metrics, workload distribution, case resolution, and service-level performance.
• Escalate complex employee relations, policy, payroll, benefits, and HR process inquiries.
• Coach, train, and develop ESC staff.
• Standardize HR processes and customer service practices for consistency.
• Partner with ESC Manager and cross-functional teams to resolve issues and support workforce changes.
• Maintain policies, procedures, knowledge articles, and SOPs; identify improvements.
• Analyze service data, support system enhancements, testing, reporting, and process automation.

Skills

Customer focus

Leadership

Operational excellence

Collaboration

Problem solving

Education

Bachelor's degree in HR / Business Admin / Organizational Leadership

Job description

Asplundh Tree Expert, LLC is seeking an HR Employee Solution Center Supervisor to lead daily ESC operations, drive service excellence, and ensure compliant HR delivery across the organization.

The role provides coaching and oversight to ESC staff, partners with cross-functional teams, analyzes service data, and champions process improvements to enhance the employee experience and alignment with company policies and employment regulations.