HR Service Center Manager — Strategic Leader

Ascensus; Fort Snelling Unorganized Territory (MN); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Medical

Dental

Vision

Paid-Time-Off

Job summary

Ascensus is seeking an experienced Manager, HR Service Center to lead end‑to‑end HR support across the organization, ensuring timely, accurate, and consistent service while driving efficiency and associate experience improvements.

The role manages service center teams (directly and indirectly), partners with HR Centers of Excellence, and guides complex issue resolution in collaboration with HR leadership and Business Partners. Strong leadership and process discipline are essential.

Qualifications

• Bachelor’s degree in HR, business, or related field.
• 5+ years of progressive HR experience.
• 2+ years leading HR service delivery or shared services.
• Strong understanding of HR policies and processes.
• Experience managing multi‑tiered service models (L1–L3).
• Experience in a shared services or global environment.
• Preferred HR certification or advanced degree.
• Strong service mindset with sound judgment.
• Clear communicator who builds trust with employees and leaders.
• Data‑driven and focused on continuous improvement.
• Comfortable operating at strategic and operational levels.

Responsibilities

• Lead the overall HR Service Center operating model, ensuring high-quality support.
• Monitor service performance and associate experience metrics.
• Provide leadership oversight for complex, sensitive, or high-risk issues in partnership with HR leadership and HR Business Partners.
• Ensure smooth handoffs and escalation between support level.
• Lead, coach, and develop HR Service Center associates directly or through dotted lines.
• Set clear expectations, performance goals, and accountability.
• Build a service‑oriented culture focused on responsiveness, accuracy, and professionalism.
• Standardize and document HR service processes and knowledge content.
• Identify opportunities to automate inquiries using AI Agents in partnership with HRIS.
• Ensure service delivery aligns with HR policies, legal requirements, and risk standards.
• Support enterprise initiatives with M&A.
• Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to‑day.

Skills

HR operations

Service leadership

Policy knowledge

Data-driven

Communication

Strategic & operational

Education

Bachelor’s degree in HR, Business, or related field

Job description

Ascensus is seeking an experienced Manager, HR Service Center to lead end‑to‑end HR support across the organization, ensuring timely, accurate, and consistent service while driving efficiency and associate experience improvements.

The role manages service center teams (directly and indirectly), partners with HR Centers of Excellence, and guides complex issue resolution in collaboration with HR leadership and Business Partners. Strong leadership and process discipline are essential.