HR Shared Services Specialist II — Process & Automation

Generac Power Systems Inc; Waukesha (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Generac Power Systems Inc. is seeking an HR Shared Services Specialist II to deliver high-volume HR support and drive process improvements. You will manage complex HR tickets, perform data entry with accuracy, and collaborate with HR partners to address issues and ensure policy compliance.

The role focuses on operational support, documentation, and continuous improvement within the HR Shared Services team, aligning processes with organizational HR goals and governance.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 4 years of Human Resources experience.
• 2 years working with systems or data entry.
• 2 years of customer experience.

Responsibilities

• Delivers HR customer service to internal customers as an escalation point for complex tickets.
• Provides HR data entry and transactional support with high quality and data accuracy.
• Monitors HR transaction workflow to meet performance goals.
• Ensures accurate information is captured in the ticketing system for audit trails.
• Collaborates with HR Partners and stakeholders to address complex HR issues.

Skills

Communication

Organizational skills

Multitasking

Confidentiality

Microsoft Excel

PowerPoint

Data analysis

Education

Bachelor’s degree or equivalent experience

Tools

Workday

HRIS

Job description

Generac Power Systems Inc. is seeking an HR Shared Services Specialist II to deliver high-volume HR support and drive process improvements. You will manage complex HR tickets, perform data entry with accuracy, and collaborate with HR partners to address issues and ensure policy compliance.

The role focuses on operational support, documentation, and continuous improvement within the HR Shared Services team, aligning processes with organizational HR goals and governance.