HR Shared Services Director — Lead Transformation

Booz Allen Hamilton; Norfolk (VA); Hybride; USD 143 000 - 265 000; Plein temps

Résumé du poste

Booz Allen Hamilton in Norfolk, VA seeks a Human Resources Shared Services Director to lead a cross-functional HR team and oversee end-to-end hire-to-retire processes, payroll services, and global HR initiatives. You will optimize processes, standardize practices, and drive data-driven improvements with KPIs, in collaboration with HR partners and leaders.

The role requires 12+ years in HR leadership, 3+ years in shared services, and a BS degree; US citizenship is required.

Qualifications

• 12+ years of experience managing or leading HR teams.
• 3+ years in a shared services environment leading cross-functional teams.
• Experience with managing a payroll service offering.
• Experience in process management, optimization, and continuous improvement.
• Experience spearheading major transformation and restructuring initiatives.
• Knowledge of Help Desk and shared service technology procedures and best practices.
• Ability to manage teams, clients, stakeholders, and workflow in a shared services environment.
• Ability to build relationships with COE partners and business sectors to improve delivery.
• Ability to address performance issues through key performance metrics and technical efficiency.
• Bachelor's degree.

Responsabilités

• Manage consulting engagements and HR IT solution projects for clients.
• Develop and implement a shared services strategy aligned with objectives.
• Lead an HR team with focus on performance management, training, and service standards.
• Oversee end-to-end hire-to-retire HR processes and payroll offerings.
• Drive process improvement, standardization, and KPI monitoring.
• Collaborate with HR Business Partners to ensure alignment and compliance with laws and data protection.
• Identify opportunities for AI, automation, and efficiency gains in HR processes.

Connaissances

HR leadership

Shared services

Payroll management

Process improvement

Transformation leadership

Data integrity

Relationship building

Performance management

Stakeholder management

Formation

Bachelor's degree

Master's degree in HR or Business Administration

Outils

Workday

ServiceNow

Description du poste

Booz Allen Hamilton in Norfolk, VA seeks a Human Resources Shared Services Director to lead a cross-functional HR team and oversee end-to-end hire-to-retire processes, payroll services, and global HR initiatives. You will optimize processes, standardize practices, and drive data-driven improvements with KPIs, in collaboration with HR partners and leaders.

The role requires 12+ years in HR leadership, 3+ years in shared services, and a BS degree; US citizenship is required.