Bilingual Entry Level HR Specialist

United States 1 AB Car Rental Services; Oklahoma; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Employee discounts

Job summary

Avis Budget Group is seeking a T1 Bilingual HR Employee Support Representative in Tulsa, OK. You will handle HR inquiries across phone, chat, and case management, guiding employees through HR processes and self-service tools while maintaining compliance and data quality.

Join a team delivering responsive HR services, improving processes, and supporting a positive employee experience. English and Spanish abilities are preferred to support a diverse workforce.

Qualifications

• Minimum high school degree or equivalent.
• At least 1 year experience in customer services and/ or human resources.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office applications.
• Bilingual in English and Spanish preferred.

Responsibilities

• Responds to HR queries via phone, case management, and live chat, documenting interactions.
• Educates employees about HR services and self-service tools.
• Resolves problems promptly and prioritizes multiple requests.
• Investigates root causes to provide accurate answers.
• Ensures requests comply with HR policies and processes.
• Utilizes HR systems to fulfill requests and maintain records.
• Works independently on routine tasks and contributes to HR service improvements.

Skills

Customer service

HR knowledge

Microsoft Office

Workday

Bilingual English-Spanish

Education

High school diploma

Tools

Workday

HRIS

Job description

Bilingual/ English-Spanish

Driven to be the Best

People. Performance. Purpose.

At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The T1 Bilingual HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level. The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.

What You'll Do:

• Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalat[e] as needed following the appropriate processes
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed
• Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests
• Probes cases to determine root cause of the issue or question in order to provide accurate answers
• Identifies and researches incoming queries from employees
• Ensures that documentation and employee requests meet the policy for each process
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
• Works independently on most routine tasks
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management
• Performs duties according to service level agreements

Perks You'll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What We're Looking For:

• Minimum high school degree
• At least one year experience in customer services and/ or human resources area
• Excellent oral and written communication skills to answer employees' queries effectively
• Excellent problem solving skills and strong customer service skills
• Strong organizational skills for tracking and documenting
• Attention to detail
• Ability to work both independently and in teams
• Proficient in Microsoft Office applications
• Additional language - Spanish (Preferred)
• Workday or other HRIS experience (Preferred)
• Experience in an HR Service Center / Contact Center Operation (Preferred)
• HR Certification (Preferred)

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Tulsa
Oklahoma
United States of America