HR Service Desk Analyst I

Allergan; North Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

AbbVie is seeking an HRConnect Consultant I to provide routine customer service for HR services, payroll, benefits, and employee self-service inquiries. You will open tickets, guide transactions, and input data in Workday to fulfill customer requests.

The role emphasizes confidentiality, adherence to standard procedures, and collaboration with teams, with opportunities to participate in continuous improvement activities and ad hoc projects.

Qualifications

• High School Diploma or GED required.
• Language skills vary by center location.
• Strong customer service and interpersonal skills.
• Familiar with HR service/processes as well as HRIS tools.
• Able to navigate computerized data entry systems and other relevant applications.
• Able to follow standard procedures and elevate issues timely.
• Ability to handle confidential and sensitive information.

Responsibilities

• Answers general questions and redirects misplaced calls
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
• Guides HR Employee Self-Service and Manager Self-Service transactions
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
• Inputs data into Workday to transact on customer requests
• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
• Documents all employee inquiries, issues, and transactions in case management tools as required
• Participates in continuous improvement workshops and projects as requested
• Participates in ad hoc projects as required

Skills

Customer service

Interpersonal skills

Confidential information handling

Procedural compliance

Education

High School Diploma or GED

Tools

Workday

HRIS tools

Job description

AbbVie is seeking an HRConnect Consultant I to provide routine customer service for HR services, payroll, benefits, and employee self-service inquiries. You will open tickets, guide transactions, and input data in Workday to fulfill customer requests.

The role emphasizes confidentiality, adherence to standard procedures, and collaboration with teams, with opportunities to participate in continuous improvement activities and ad hoc projects.