HRConnect Consultant I

AbbVie; Illinois; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Paid time off

Job summary

AbbVie is seeking an HRConnect Consultant I to handle routine HR, payroll and benefits inquiries and support Employee Self-Service and Manager Self-Service transactions. You will open cases, follow scripts, input data into Workday and escalate complex issues to Tier II Specialists as needed.

Ideal candidates have a high school diploma, strong customer service skills and familiarity with HR processes and HRIS tools. This role offers a comprehensive benefits package and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• Strong customer service and interpersonal skills.
• Familiar with HR service and processes as well as HRIS tools and systems.
• Able to navigate computerized data entry systems and other relevant applications.
• Able to follow standard procedures and processes.
• Able to escalates issues timely to the right group.
• Ability to handle confidential and sensitive information.

Responsibilities

• Answers general questions and redirects misplaced calls.
• Leverages procedures, policy manuals, knowledge databases, other reference materials, to answer employee and manager inquiries and resolve transactions.
• Guides HR Employee Self-Service and Manager Self-Service transactions.
• Executes select HR related transactions or escalates issues as needed.
• Inputs data into Workday to transact on customer requests.
• Escalates inquiries to Tier II Functional Specialists when deeper knowledge is required.
• Documents inquiries, issues, and transactions in case management tools.
• Participates in continuous improvement workshops and projects.

Skills

Customer service

HR processes

Data entry

Confidential information handling

Communication

Education

High school diploma or GED

Tools

Workday

HRIS systems

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Purpose

The HRConnect Consultant I is responsible for routine customer service inquires related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

Responsibilities

• Answers general questions and redirects misplaced calls
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
• Guides HR Employee Self-Service and Manager Self-Service transactions
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
• Inputs data into Workday to transact on customer requests
• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
• Documents all employee inquiries, issues, and transactions in case management tools as required
• Participates in continuous improvement workshops and projects as requested
• Participates in ad hoc projects as required

Requirements

• High School Diploma or GED equivalent required.
• Specific language skills requirement depending on the center location
• Strong customer service and interpersonal skills
• Familiar with HR service and processes as well as HRIS tools and systems
• Able to navigate computerized data entry systems and other relevant applications
• Able to follow standard procedures and processes
• Able to escalates issues timely to the right group
• Ability to handle confidential and sensitive information

Compensation and Benefits

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

Equal Opportunity

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html