HR Service Coordinator

University of Kentucky; Lexington (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

The University of Kentucky is expanding its HR Solution Center with multiple HR Service Coordinators. You will deliver high-quality HR services through transaction processing, case management, and proactive support to employees and departments.

The role emphasizes collaboration across HR teams, accurate documentation, handling confidential information, and guiding employees through standard HR processes from onboarding to separation.

Qualifications

• Bachelor’s degree required.
• Minimum of 1 year related HR experience.
• Strong customer service, written and verbal communication, organization, problem-solving, critical thinking, and follow-through skills.
• Strong attention to detail and ability to handle confidential information appropriately.

Responsibilities

• Review HR service requests and supporting documentation for completeness, accuracy, required information, and approvals.
• Process authorized employee and position transactions using established HR systems, procedures, and workflows.
• Serve as a point of contact for routine HR questions and explain requirements, next steps, responsibilities, and expected timelines.
• Track HR requests through resolution, coordinate handoffs between teams, and follow up to ensure timely completion.
• Support hiring, onboarding, employment changes, separations, and other employee lifecycle activities through administrative coordination.
• Maintain accurate employee, position, transaction, and case records while safeguarding confidential and sensitive information.
• Perform quality checks, identify discrepancies or incomplete information, and coordinate corrections with appropriate HR partners.
• Identify service and workflow improvement opportunities and contribute to procedures, checklists, resources, and customer guidance

Skills

Customer service

Written & verbal communication

Organization

Problem-solving

Critical thinking

Follow-through

Confidentiality handling

Education

Bachelor’s degree

Job description

Required License/Registration/Certification

None

Physical Requirements

Perform work in a sedentary position; repetitive motion such as typing; attend meetings at different locations both on campus and off campus; interact with individuals at various levels throughout the organization.

Shift

Primarily Monday through Friday, 8:00 am – 5:00 pm (40 hours/week).

Job Summary

HR Service Coordinator

The HR Solution Center team at the University of Kentucky is growing, and we are seeking multiple HR Service Coordinators to join our team.

The HR Service Coordinator delivers high-quality, responsive HR services through transaction processing, case management, customer support, and service coordination. As a key member of the HR Solution Center, this position serves as a trusted resource for employees and departments by providing guidance on established HR processes, managing requests from initiation through resolution, and coordinating effectively across HR centers of expertise. The role supports a consistent and seamless service experience by identifying needs, facilitating timely solutions, maintaining accurate documentation, and ensuring compliance with University requirements. Through proactive communication, sound judgment, and a commitment to service excellence, the HR Service Coordinator contributes to the efficiency, effectiveness, and continuous improvement of HR service delivery.

Overview

• Ideal for candidates with strong customer service, communication, organization, problem-solving, and attention to detail
• Provides an opportunity to support a broad range of HR activities and employee lifecycle processes
• Works collaboratively across HR teams to resolve requests and provide a consistent service experience
• Balances customer service with accuracy, confidentiality, sound judgment, and timely follow-through
• Contributes to process improvement and the continued development of HR service resources and practices

Responsibilities

• Review HR service requests and supporting documentation for completeness, accuracy, required information, and approvals
• Process authorized employee and position transactions using established HR systems, procedures, and workflows
• Serve as a point of contact for routine HR questions and explain requirements, next steps, responsibilities, and expected timelines
• Track HR requests through resolution, coordinate handoffs between teams, and follow up to ensure timely completion
• Support hiring, onboarding, employment changes, separations, and other employee lifecycle activities through administrative coordination
• Maintain accurate employee, position, transaction, and case records while safeguarding confidential and sensitive information
• Perform quality checks, identify discrepancies or incomplete information, and coordinate corrections with appropriate HR partners
• Identify service and workflow improvement opportunities and contribute to procedures, checklists, resources, and customer guidance

Required Qualifications

• Bachelor’s degree
• 1 year of related experience
• Strong customer service, written and verbal communication, organization, problem-solving, critical thinking, and follow-through skills
• Strong attention to detail and ability to handle confidential information appropriately

Skills / Knowledge / Abilities

We are seeking an individual with initiative, superior customer service focus, team orientation, excellent written and oral communication skills, the ability to build strong working relationships, and expertise in the full Microsoft Office Suite. A successful candidate will also have HR professional knowledge, the ability to multi-task with a strong emphasis on accuracy and attention to detail. Solid time management, problem solving, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Prefer a degree in Human Resources or a related field; significant work experience in a human resources environment, including hiring and other employee lifecycle processes; experience with HR service delivery, employee and position transactions, HRIS , Applicant Tracking Systems, case management, and/or position management systems.

Deadline to Apply

11/15/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please indicate the number of years of paid work experience you have in a formal Human Resources unit/division/department.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years