HR Service Coordinator - Customer-Focused HR Support

University of Kentucky; Lexington (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

The University of Kentucky is expanding its HR Solution Center with multiple HR Service Coordinators. You will deliver high-quality HR services through transaction processing, case management, and proactive support to employees and departments.

The role emphasizes collaboration across HR teams, accurate documentation, handling confidential information, and guiding employees through standard HR processes from onboarding to separation.

Qualifications

• Bachelor’s degree required.
• Minimum of 1 year related HR experience.
• Strong customer service, written and verbal communication, organization, problem-solving, critical thinking, and follow-through skills.
• Strong attention to detail and ability to handle confidential information appropriately.

Responsibilities

• Review HR service requests and supporting documentation for completeness, accuracy, required information, and approvals.
• Process authorized employee and position transactions using established HR systems, procedures, and workflows.
• Serve as a point of contact for routine HR questions and explain requirements, next steps, responsibilities, and expected timelines.
• Track HR requests through resolution, coordinate handoffs between teams, and follow up to ensure timely completion.
• Support hiring, onboarding, employment changes, separations, and other employee lifecycle activities through administrative coordination.
• Maintain accurate employee, position, transaction, and case records while safeguarding confidential and sensitive information.
• Perform quality checks, identify discrepancies or incomplete information, and coordinate corrections with appropriate HR partners.
• Identify service and workflow improvement opportunities and contribute to procedures, checklists, resources, and customer guidance

Skills

Customer service

Written & verbal communication

Organization

Problem-solving

Critical thinking

Follow-through

Confidentiality handling

Education

Bachelor’s degree

Job description

The University of Kentucky is expanding its HR Solution Center with multiple HR Service Coordinators. You will deliver high-quality HR services through transaction processing, case management, and proactive support to employees and departments.

The role emphasizes collaboration across HR teams, accurate documentation, handling confidential information, and guiding employees through standard HR processes from onboarding to separation.