HR Service & Compliance Operations Specialist

Watkins Talent Solutions; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Watkins Talent Solutions is seeking an HR Operations Generalist to ensure efficient HR service delivery across the organization. You will manage HR ServiceNow ticketing, triage inquiries, and support payroll, benefits, and policy questions.

You will collaborate with HRIS, Payroll, Benefits, and COEs during lifecycle events like restructures and acquisitions, ensuring data accuracy in Workday and policy compliance.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• Experience in HR Operations, shared services, or generalist roles.
• Experience managing HR case management systems.
• Strong understanding of employee lifecycle processes and HR compliance standards.
• Experience with Workday or similar HRIS platforms preferred.
• Familiarity with Payroll and Benefits processes.
• Some experience in an M&A environment preferred.
• Strong written communication skills, particularly in policy drafting and documentation.
• Exceptional organizational and time management skills.
• Ability to manage sensitive information with discretion and integrity.
• Comfort operating in a structured, process-driven environment.
• Learning agility, curiosity, and problem solving skills preferred.

Responsibilities

• Serve as the primary owner of HR ServiceNow ticket management, ensuring timely triage, categorization, assignment, and resolution of employee inquiries.
• Act as Tier 1 support for employee questions related to payroll, benefits, time off, leaves, and general HR policies.
• Escalate complex inquiries to HR Business Partners, Payroll, Benefits, Compensation, or other Centers of Excellence (COEs) as appropriate.
• Monitor case metrics and identify trends or recurring issues requiring process improvement.
• Ensure service-level expectations are consistently met and documented.
• Support large-scale lifecycle transactions such as organizational restructures, acquisitions, and offboarding waves.
• Coordinate cross-functional communication between HRIS, Payroll, Benefits, IT, and managers during major lifecycle events.
• Assist in validating data accuracy during bulk updates or organizational changes within Workday.
• Ensure consistent execution of standardized lifecycle processes and documentation.
• Support the development, documentation, maintenance, and updating of HR policies and procedures.
• Partner with Legal and HR leadership to ensure policies align with regulatory requirements across relevant jurisdictions.
• Support regulatory changes systemically, and lead the testing of updates to Workday compliance changes
• Ensure compliance documentation is audit-ready and centrally maintained.
• Support internal audits and compliance reporting as required.
• Provide operational support to the HR Operations Leader, HRIS Leader, Payroll Manager, and Benefits Manager, handling day to day transactions within each of the functional areas.
• Support integrations, data governance, and reporting needs.
• Work with the Corporate Development team to support and coordinate the HR Integration process for newly closed acquisitions, working with Sellers and HR Operations team.
• Assist with documentation of standard operating procedures (SOPs) and workflow improvements.
• Support implementation and adoption of HR systems and tools.
• Identify opportunities to streamline service delivery and enhance employee experience.

Skills

HR Operations

Case management

HRIS systems

Workday experience

Data governance

Policy drafting

Regulatory compliance

Communication skills

Organizational skills

M&A experience

Education

Bachelor’s degree in HR

Tools

Workday

HRIS

Job description

Watkins Talent Solutions is seeking an HR Operations Generalist to ensure efficient HR service delivery across the organization. You will manage HR ServiceNow ticketing, triage inquiries, and support payroll, benefits, and policy questions.

You will collaborate with HRIS, Payroll, Benefits, and COEs during lifecycle events like restructures and acquisitions, ensuring data accuracy in Workday and policy compliance.