HR Service Center Specialist

First National Bank Of Pennsylvania; Pittsburgh (Allegheny County); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

First National Bank Of Pennsylvania seeks an Employee Service Center Coordinator to support employees and managers with HR inquiries, benefits, payroll, and Workday navigation. You will handle inquiries via phone, email, and ticketing systems, ensuring accurate data and timely responses.

Reporting to the Manager of Human Resources Operations and Service Delivery, you will maintain data integrity, prepare dashboards, and contribute to process improvements while upholding confidentiality and

Qualifications

• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Excellent organizational, analytical and interpersonal skills.
• Detail‑oriented.
• Ability to work and multi‑task in a fast paced environment.
• MS Word - Intermediate Level.
• MS Excel - Intermediate Level.
• MS PowerPoint - Basic Level.

Responsabilités

• Serve as the primary point of contact for employees and managers seeking HR support, responding to inquiries through phone, email, ticketing systems, and other service channels.
• Provide accurate information and guidance regarding HR policies, procedures, programs, benefits, payroll, and employment-related processes while ensuring consistent application of company practices.
• Resolve routine employee inquiries independently and elevate complex issues to appropriate HR subject matter experts when additional expertise or intervention is required.
• Support HR transactions and employee data updates, ensuring accuracy, completeness, compliance, and data integrity within HR systems and records.
• Assist employees and managers with Workday navigation, self‑service tools, transaction support, learning resources, and system access issues.
• Provide general support for employee benefits, payroll, training, wellness programs, open enrollment, and other HR service offerings. Processes employment verifications as well as unemployment compensation claims.
• Support new hire onboarding activities by providing information, answering questions, and ensuring a smooth and positive onboarding experience.
• Manage cases through established service management processes, documenting interactions, tracking requests, monitoring progress, and ensuring timely resolution.
• Maintain confidentiality of employee information and handle sensitive matters with professionalism, discretion, and adherence to company policies and legal requirements.
• Identify service trends, knowledge gaps, and process improvement opportunities; contribute to self‑service resources, standardization efforts, and continuous improvement initiatives. Compiles and runs, monthly and quarterly operational dashboards to track Employee Service Center key performance indicators (KPIs), delivering actionable insights on inquiry trends.

Connaissances

Communication

Customer service

Organizational skills

Analytical skills

Interpersonal skills

Detail‑oriented

Multitasking in fast paced environment

MS Word

Formation

High School or GED

Outils

MS Word

MS Excel

MS PowerPoint

Description du poste

First National Bank Of Pennsylvania seeks an Employee Service Center Coordinator to support employees and managers with HR inquiries, benefits, payroll, and Workday navigation. You will handle inquiries via phone, email, and ticketing systems, ensuring accurate data and timely responses.

Reporting to the Manager of Human Resources Operations and Service Delivery, you will maintain data integrity, prepare dashboards, and contribute to process improvements while upholding confidentiality and